Courtyard Chapel Hill, Chapel Hill, Problem

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Home » United States » North Carolina » Chapel Hill Destinations » Chapel Hill Hotels » Courtyard Chapel Hill

OpinionWell
Rank

7th

Out of 26

Courtyard Chapel Hill	Average Price: $163 Check Rates

Hotel Class:

100 Marriott Way

Chapel Hill, 27517 View map

3-Star Hotel Rank: 3 of 6
Average review rating: 4.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (22) , TripAdvisor (101) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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apologetic (1) avoid (1) bad (5) bare (1) chaotic (1) complain (1) complaint (6) crappy (1) dated (2) difficult (3) dirty (2) disappoint (2) disturbing (1) downside (2) errors (3) expensive (1) fussy (1) half used (1) hard (2) hassle (2) hate (2) incompetent (1) inconvenient (1) issue (4) loud (2) lumpy (1) mold (2) negative (1) nightmare (1) noise (8) noisy (1) overbook (1) overcharged (1) poor (4) pricey (1) problem (9) rock (2) rude (1) shame (1) slow (5) smell (5) terrible (2) unacceptable (1) uncomfortable (1) wrong (3) yucky (1)

Problem

Appears in 7 comments.

The following words were used in comments with Problem:
bill (2) not (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I'd be willing to return given their gracious attitude and desire to fix the problems we encountered and their willingness to discount the bill.

"Lots of problems, but they tried to make it right " Read full review on TripAdvisor 9/20/2011 Vote

2. The hotel was average and service was ok during my stay but the real problem came in September when Daniel the incompetent manager decided to bill my debit card I provided for incendentals without any warning for my entire stay and then refused to correct the charges saying UNC never paid them and it was up to me to resolve it with UNC.

"BAD CUSTOMER SERVICE, WILL NEVER STAY AGAIN " Read full review on TripAdvisor 9/2/2011 Vote

3. There was a problem with noise when we first were in a room on the top floor, we think it may have been a result of the bell tower.

"A good value, would stay there anytime " Read full review on TripAdvisor 8/24/2011 Vote

4. They were undergoing some renovations but that was not a problem for us.

"Marriott Meets Expectations Again " Read full review on TripAdvisor 5/15/2011 Vote

5. After I expressed disappointment at not having the light wiring problem fixed, the front desk clerk wanted to give us free breakfast vouchers for the next morning, but as I said, we had to leave too early to use them.

"Not Well-Geared for Weekend Guests " Read full review on TripAdvisor 6/24/2009 Vote

6. We had problems with the air conditioning.

"Disappointing Experience " Read full review on TripAdvisor 6/25/2008 Vote

7. The wireless was a small problem that was graciously fixed by the staff.

"Comfort with style " Read full review on Expedia 1/8/2008 Vote