1. They couldn't find our reservation to begin with, luckily I had printed it out so had something to show them, it was 'Balloon Weekend' when we were there so the place was crowded and they didn't have a King room for us, the desk clerk was overwhelmed and the place is a design nightmare, so insane that the clerk couldn't even explain to us how to get to our room, originally saying that the elevator didn't go to the second floor, but then saying that it did but we had to go up another flight of stairs.