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Rank
3rd
Out of 15

Sheraton BWI-Baltimore Washington Airport

Average Daily Rate: NA  
 
Hotel Class:
1100 Old Elkridge Landing Road
Linthicum Heights, 21090 View map  
4-Star Hotel Rank: 1 of 1
Average review rating: 4.4
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (26) , TripAdvisor (42)
SAFE TO BOOK ? (0/5 issues found)
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Problem
Appears in 10 comments. 
The following words were used in comments with Problem:
bathroom (2)   floor (2)   hotel (3)   never (2)   not (2)   room (4)    
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1. And I hope there's not a real problem like no hot water, they may have to call the president of Starwood Hotels and Resorts for direction.
"Two hours, five employees later, they figure out how to open the door! SMH at Sheraton " Read full review on TripAdvisor   11/7/2010 Vote      
2. The engineer could not figure out the problem, so they call the chief engineer.
"Two hours, five employees later, they figure out how to open the door! SMH at Sheraton " Read full review on TripAdvisor   11/7/2010 Vote      
3. Both of our hotel rooms (on separate floors) had the same problems.
"Hotel needs visit by headquarters " Read full review on TripAdvisor   10/15/2010 Vote      
4. Both had the same problems: mold in the shower, dirty tile grout floors in the bathrooms, lack of adequate towels in both rooms every day, and light bulbs that were unscrewed or burned out in bathrooms and on desk.
"Hotel needs visit by headquarters " Read full review on TripAdvisor   10/15/2010 Vote      
5. Emails were never responded to, phone calls never answered, even leaving a voicemail was a problem because mailboxes were full.
"Wedding Reception Review " Read full review on TripAdvisor   6/23/2010 Vote      
6. However, we faced many problems, one of which is still unresolved.
"Wedding Reception Review " Read full review on TripAdvisor   6/23/2010 Vote      
7. Room service was kind of slow, but my biggest problem was they were supposed to put only $50 on hold on my credit card for incidentals, and remove at check out.
"Stay was ok, but there were problems... " Read full review on Expedia   2/3/2009 Vote      
8. I think part of the problem is they receive a lot of airport overflow traffic (passengers who are already disgruntled) so they get busy at times and I'm sure the staff gets stressed from time to time (happened last night when LaGuardia got shut down and everyone arrived to check in hours late).
"Great Stay " Read full review on TripAdvisor   7/25/2008 Vote      
9. There was an unpleasant general smell as if the hotel had experiened sewage problems.
"It’s okay..... " Read full review on Expedia   7/19/2008 Vote      
10. I had 2 rooms, and both had problems with cleanliness.
"Great potential, housekeeping needs training " Read full review on TripAdvisor   5/31/2007 Vote      
   
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