Dana Hotel & Spa, Chicago, Rude

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OpinionWell
Rank

5th

Out of 415

Dana Hotel & Spa	Average Price: $245 Check Rates

Hotel Class:

660 North State Street

Chicago, 60654 View map

3-Star Hotel Rank: 1 of 73
Average review rating: 4.68

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (69) , Travelocity (24) , TripAdvisor (417) , YahooTravel (2)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (3) annoy (8) annoyance (3) avoid (5) awful (4) bad (28) bare (4) complain (13) complaint (21) cramped (4) difficult (6) dirty (4) disappoint (28) downside (10) expensive (16) fussy (4) hard (25) horrible (5) inconvenient (4) issue (36) lack (7) loud (34) mediocre (4) misleading (3) mistake (3) negative (13) noise (70) noisy (27) overpriced (8) poor (13) pricey (10) problem (51) ridiculous (5) rock (9) rude (11) shock (4) sick (3) slow (13) smell (3) snooty (3) sophisticated (5) terrible (6) tiny (14) uncomfortable (4) unfortunate (13) unfriendly (4) weird (6) worn (5) worst (4) wrong (5)

Rude	Appears in 10 comments.

The following words were used in comments with Rude:
$ (2) desk (3) food (2) good (2) hotel (2) never (3) not (2) service (3) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Not wanting to be rude the ONE person who got their food waited until someone else got their food.

"If you want your special Event ruin Book here " Read full review on TripAdvisor 3/6/2012 Vote

2. Don't think this to be rude, there is a respectful distance and patience practiced in Chicago that can appear rude to those visiting from areas with more aggressive service cultures like NY or LA.

"Boutique hotel - great location and rates! " Read full review on TripAdvisor 2/21/2012 Vote

3. The front desk staff where rude and not helpful in any way.

"Very CoOl Sassy Hotel " Read full review on TripAdvisor 9/20/2011 Vote

4. Throughout our stay the other male front desk staff were rude, unhelpful and standoff-ish.

"Served its purpose, but won't be back. " Read full review on TripAdvisor 6/24/2011 Vote

5. In general I have found the service sufficient- never awful or rude but never particularly memorable.

"Strong case for the Dana " Read full review on TripAdvisor 6/13/2010 Vote

6. I nearly cried - I have now spent $90 on a coupon that I never want to use because the hotel was so rude to me, but I have also wasted $100 in late fees.

"Horrible Customer Service " Read full review on TripAdvisor 4/12/2010 Vote

7. Overall hotel service was good, but the waitstaff working the complimentary continental breakfast was incompetent and rude.

"Nice place, trying a little too hard? " Read full review on TripAdvisor 8/4/2009 Vote

8. Staff were good although some of my group complained that they were a little rude.

"Loved it. " Read full review on TripAdvisor 4/20/2009 Vote

9. I`m surprised by the reviews that list the staff as rude or unfriendly.

"2 Thumbs up from a seasoned (and cynical) traveller! " Read full review on TripAdvisor 9/24/2008 Vote

10. When we called down to the front desk to discuss the issues, we were greeted with blatant rudeness.

"completely ridiculous! " Read full review on TripAdvisor 9/19/2008 Vote