Makena Beach & Golf Resort, Maui, Complaint

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Rank

1st

Out of 56

Makena Beach & Golf Resort	Average Price: $279 Check Rates

Hotel Class:

5400 MAKENA ALANUI Makena

Maui, 96753 View map

0-Star Hotel Rank: 1 of 57
Average review rating: 4.2

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (76) , MyTravelGuide (300) , Travelocity (34) , TripAdvisor (160)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (3) a bit small (4) annoy (3) awful (5) bad (16) bit dated (7) complain (11) complaint (7) dated (27) dingy (3) dirty (15) disappoint (19) downside (7) expensive (20) fear (4) filthy (3) gross (3) hard (7) hardly (5) horrible (3) issue (10) lack (5) loud (10) mediocre (4) mistake (2) mold (6) nasty (2) negative (19) noise (17) noisy (5) outdated (10) outrageous (3) overpriced (17) peeling (2) poor (6) poorly (3) pricey (11) problem (20) rat (2) rock (8) rude (2) sadly (2) shabby (3) shock (2) slow (5) smell (16) stained (4) terrible (3) unfortunate (6) worn (8)

Complaint

Appears in 15 comments.

The following words were used in comments with Complaint:
better (2) biggest (2) complaints (15) exceptional (2) ocean (2) room (4) view (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. #1 complaint: If you check in with a debit card instead of a credit card, they require a $75/day deposit for incidentals.

"Beautiful grounds and resort, staff don't go out of their way to be welcoming. " Read full review on TripAdvisor 8/29/2010 Vote

2. Perhaps the only complaint would be that it's too quiet.

"I would stay here forever " Read full review on TripAdvisor 5/30/2010 Vote

3. My two complaints are food, and the noise of the birds in the morning that seems to be unavoidable, and always wakes me up.

"Isolated but quiet, lush, relaxing.. " Read full review on TripAdvisor 5/2/2010 Vote

4. Cons:- My biggest 'complaint' is the TV.

"Better than expected. Calm. Beautiful. " Read full review on TripAdvisor 4/10/2010 Vote

5. Main complaint - the 'Makena Cloud'.

"Solid 4-Star Experience " Read full review on TripAdvisor 4/9/2010 Vote

6. My overall complaint is regarding the grounds only, the people were great, and in a way I feel sorry for them.

"Stay Far Away From This Hotel (Priceline Got Me With This One) " Read full review on TripAdvisor 9/2/2009 Vote

7. My biggest complaint was the cleanlness of our room.

"Great Honeymoon Stay " Read full review on TripAdvisor 7/4/2009 Vote

8. Luckily, everything is pretty clean, so we had complaints.

"Nice hotel in an excellent location, though a bit dated " Read full review on TripAdvisor 5/2/2009 Vote

9. We escalated our complaint to the manager and he immediately resolved the situation to our full and complete satisfaction.

"Excellent bed. Very clean. Could use some updating... " Read full review on Expedia 3/18/2009 Vote

10. We had a complaint about our initial room (we didn't like the view.

"Excellent bed. Very clean. Could use some updating... " Read full review on Expedia 3/18/2009 Vote