aloft Charlotte Uptown at the EpiCentre, Charlotte, Rude

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OpinionWell
Rank

6th

Out of 269

aloft Charlotte Uptown at the EpiCentre	Average Price: $176 Check Rates

Hotel Class:

210 East Trade Street

Charlotte, 28202 View map

3-Star Hotel Rank: 1 of 67
Average review rating: 3.53

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (16) , Travelocity (4) , TripAdvisor (169)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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annoy (7) annoyance (2) apologetic (3) avoid (6) awful (4) bad (21) bed bugs (2) big deal (3) broken (6) complain (5) complaint (12) cramped (3) difficult (13) dirty (4) disappoint (9) downside (2) expensive (5) flaws (2) fussy (2) hard (19) hassle (6) horrible (7) inconvenient (5) issue (28) lack (5) loud (31) mistake (4) negative (11) nightmare (2) noise (65) noisy (22) overpriced (4) pathetic (2) poor (2) poorly (3) pricey (2) problem (28) ridiculous (4) rude (6) shock (2) slow (6) smell (8) terrible (5) ugly (3) unacceptable (2) unfortunate (5) unsafe (2) weird (1) worst (4) wrong (2)

Rude	Appears in 6 comments.

The following words were used in comments with Rude:
employee (3) extremely (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. rude front desk.

"Sorry.... just stay away. Especially if you have a pet! " Read full review on TripAdvisor 9/28/2011 Vote

2. (The parking attendant was extremely rude, but I can't blame that on the hotel since the lot is operated by a separate entity.

"Poor customer service & poorly-marked location " Read full review on TripAdvisor 8/20/2011 Vote

3. First there is no room service, the 24-hour cafe area had very slim pickings, soggy salads, rotten fruit, and the staff was EXTREMELY unprofessional, unhelpful, and rude management.

"Spend your money elsewhere, NOT HERE! " Read full review on TripAdvisor 6/12/2009 Vote

4. So we came downstairs to checkout and noticed that it was that same rude gentleman.

"Hot Hotel/Cold Customer Service! " Read full review on TripAdvisor 3/30/2009 Vote

5. We even had a positive experience with another female employee that worked during the day on Saturday (extremely helpful, we were shocked because we thought all of Alofts employees were rude.

"Hot Hotel/Cold Customer Service! " Read full review on TripAdvisor 3/30/2009 Vote

6. what did we do to him??? Are'nt we the customers?? While waiting to be checked in we overheard this employee answer a phone call and was rude as HELL to a guest inquiring about local pizza delivery options.

"Hot Hotel/Cold Customer Service! " Read full review on TripAdvisor 3/30/2009 Vote