aloft Charlotte Uptown at the EpiCentre, Charlotte, Complaint

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Rank

6th

Out of 269

aloft Charlotte Uptown at the EpiCentre	Average Price: $176 Check Rates

Hotel Class:

210 East Trade Street

Charlotte, 28202 View map

3-Star Hotel Rank: 1 of 67
Average review rating: 3.53

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (16) , Travelocity (4) , TripAdvisor (169)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (7) annoyance (2) apologetic (3) avoid (6) awful (4) bad (21) bed bugs (2) big deal (3) broken (6) complain (5) complaint (12) cramped (3) difficult (13) dirty (4) disappoint (9) downside (2) expensive (5) flaws (2) fussy (2) hard (19) hassle (6) horrible (7) inconvenient (5) issue (28) lack (5) loud (31) mistake (4) negative (11) nightmare (2) noise (65) noisy (22) overpriced (4) pathetic (2) poor (2) poorly (3) pricey (2) problem (28) ridiculous (4) rude (6) shock (2) slow (6) smell (8) terrible (5) ugly (3) unacceptable (2) unfortunate (5) unsafe (2) weird (1) worst (4) wrong (2)

Complaint

Appears in 17 comments.

The following words were used in comments with Complaint:
area (2) complaints (17) hotel (2) lighting (2) never (2) noise (2) not (2) reservation (2) room (3) staff (3)

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1. And again, no complaints about the staff or cleanliness.

"Unremarkable & Odd " Read full review on TripAdvisor 3/8/2012 Vote

2. They were somewhat apologetic and gave us a complaint number.

"Upsetting Incident and Disappointing Stay " Read full review on TripAdvisor 2/17/2012 Vote

3. We then returned to our room and called the corporate line to lodge a complaint.

"Upsetting Incident and Disappointing Stay " Read full review on TripAdvisor 2/17/2012 Vote

4. I have two concerns/suggestions, and one very major complaint that would be of interest to fellow travelers.

"Upsetting Incident and Disappointing Stay " Read full review on TripAdvisor 2/17/2012 Vote

5. Nice to see he spends so much time addressing complaints on TripAdvisor but can't take 5 minutes to call a customer.

"Poor customer service & poorly-marked location " Read full review on TripAdvisor 8/20/2011 Vote

6. ) On top of this, I called General Manager Jim Williams and left a message with my complaint, to which he never responded.

"Poor customer service & poorly-marked location " Read full review on TripAdvisor 8/20/2011 Vote

7. My ONLY complaint would be that the rooms are not very sound proof.

"No place better for a weekend of fun! " Read full review on TripAdvisor 7/21/2011 Vote

8. I did encounter some very helpful staff at this hotel during my stay; on the whole, I would have no complaints whatsoever about the staff.

"It is what it is.... " Read full review on TripAdvisor 11/11/2010 Vote

9. My only complaints (and they are small ones.

"A hugely relaxing room! " Read full review on TripAdvisor 10/10/2010 Vote

10. What's a 'Nikon' again?' I asked to file a complaint and they said they didn't know how to go about it because I 'couldn't prove it' and the best they could do was 'keep an eye out for it.

"Not worth the price tag; horrible customer service, cheap decor, & theft. " Read full review on TripAdvisor 10/6/2010 Vote