Best Western Sovereign Hotel Albany, Albany, Complain

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OpinionWell
Rank

4th

Out of 62

Best Western Sovereign Hotel Albany	Average Price: $104 Check Rates

Hotel Class:

1228 Western Avenue

Albany, 12203 View map

3-Star Hotel Rank: 1 of 11
Average review rating: 3.35

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (36) , MyTravelGuide (46) , TripAdvisor (130) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 9 comments.

The following words were used in comments with Complain:
desk (2) friendly (2) hotel (2) not (2) reviews (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We did complain to the manager who did give us a refund on the cab fare, so his compensation was appreciated but he does need to improve his hotel if he hopes to get positive reviews.

"Book with caution! " Read full review on TripAdvisor 9/30/2011 Vote

2. Ok people,I would not write a review to simply complain, but please consider this review before booking.

"Absolutely filthy, horrible smell " Read full review on TripAdvisor 8/14/2011 Vote

3. Every morning there was a line of angry customers at the front desk complaining, but nothing changed.

"Would not return. " Read full review on TripAdvisor 7/29/2011 Vote

4. I went down to complain and they were apologetic but ambivalent.

"Absolute dump, DO NOT STAY HERE " Read full review on TripAdvisor 8/24/2010 Vote

5. Some friends of hers arrived around 9:45 I believe it was and she was huddled over with them complaining and moaning that she still had to work.

"Nice welcome, shame about the barmaid! " Read full review on TripAdvisor 10/11/2009 Vote

6. Our room was comfortable and very clean and nobody I know of complained.

"Great Stay " Read full review on TripAdvisor 8/3/2009 Vote

7. No major complains.

"Clean dated rooms " Read full review on TripAdvisor 7/29/2009 Vote

8. BUT hotel staff not altogether friendly or helpful when we complained about excessive noise at 3:00 AM.

Read full review on MyTravelGuide 2/1/2008 Vote

9. However, the worst part of my stay was a noisy heating unit (which I did complain about to the desk mngr.

"Sleepless in Albany " Read full review on YahooTravel 2/18/2007 Vote