Doubletree Hotel Alana Waikiki, Honolulu, Complain

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Rank

53rd

Out of 165

Doubletree Hotel Alana Waikiki	Average Price: $142 Check Rates

Hotel Class:

1956 ALA MOANA Boulevard

Honolulu, 96815 View map

3-Star Hotel Rank: 11 of 20
Average review rating: 3.45

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (170) , Travelocity (6) , TripAdvisor (187) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 15 comments.

The following words were used in comments with Complain:
desk (3) liked (2) management (2) odor (2) reviews (2) room (8) staff (3)

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1. In all the reviews that I read people were complaining about the size of the shower and that you couldn't turn around in it.

"An oasis " Read full review on TripAdvisor 3/26/2012 Vote

2. They did get us in a room before check in time though so didn't complain.

"Mostly satisfied " Read full review on TripAdvisor 3/12/2012 Vote

3. I am a Hilton Honors member and complained to Hilton.

"Terrible Hotel " Read full review on TripAdvisor 3/11/2012 Vote

4. Both nights I stayed there were roaches in the bathroom, I complained to the front desk staff and got no where.

"Terrible Hotel " Read full review on TripAdvisor 3/11/2012 Vote

5. I couldn't really complain because breakfast was free for me but it was obvious they were having some organizational issues.

"Pleasant stay overall with a few hiccups " Read full review on TripAdvisor 2/5/2012 Vote

6. Again I complained (showed evidence too), but all they said was, 'we'll check on it.

"Bed Bugs Galore " Read full review on TripAdvisor 8/30/2011 Vote

7. I complained to the front desk and was told that they would ask housekeeping to 'spritz' the room (and yes, no other rooms were available-take it-or leave it.

"Bed Bugs Galore " Read full review on TripAdvisor 8/30/2011 Vote

8. We somehow ended up on the PH floor, can't complain about that.

"Friendly staff, decent breakfast, clean room " Read full review on TripAdvisor 2/15/2010 Vote

9. When I got to my room they initially gave me the wrong room category so i called down immediately to complain and they argued with me and acted like I was lying, but found another room so gave it to me.

"They didn't have the hawaiian spirit " Read full review on Expedia 12/2/2008 Vote

10. I complained to staff and management, but they seems too scared to respond.

Read full review on MyTravelGuide 1/12/2008 Vote