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Out of 366

Embassy Suites Phoenix

Average Price: $140  
 
Hotel Class:
4415 East Paradise Village Parkway South
Phoenix, 85032 View map  
3-Star Hotel Rank: 7 of 62
Average review rating: 4.25
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (41) , MyTravelGuide (4) , Travelocity (3) , TripAdvisor (138) , YahooTravel (8)
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Complaint
Appears in 13 comments. 
The following words were used in comments with Complaint:
bed (2)   complaints (13)   drink (2)   generous (2)   good (3)   great (3)   happy (3)   hotel (5)   management (3)   need (2)   personable (2)   pool (2)   problem (2)   room (4)   staff (2)   suite (3)    
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1. My husband and I just got back from the Embassy Suites and I have to say it was fantastic - our room was on the 6th floor overlooking the pool, golf course and mountains in the distance - I did take the suggestion of staying away from the club house since you could hear them calling names early in the morning - the 2 room suite was very spacious - even with the National Soccer team staying there for their spring training the hotel never seemed too crowded or noisy - the morning breakfast buffet had everything you could have wanted - the staff cooking the eggs were so friendly and accommodating - all the staff in the hotel were great - the daily happy hour was good - the only complaint on that was the munchies they had with the drinks - needed more of a variety besides the chips and salsa, goldfish and fruit - I do have a special thank you to the general manager Ila (hope I spelled her name correctly) - she came over to great us during happy hour and I told her they should have magnifying mirrors in the bathroom for us women who need them to apply our makeup - right away she ordered one up for me and it was waiting in my room when I returned - very nice person - the pool and hot tub were perfect - it really felt good to take a dip - we lucked out with the temperature - while we were there it was between 75-80 degrees - the location of the hotel is great - just down the road from Scottsdale Road - you won't be disappointed if you choose this hotel - we will definitely be back.
"Great choice " Read full review on TripAdvisor   2/19/2012 Vote      
2. That would be my only complaint.
"Great views, if you're on right side of hotel " Read full review on TripAdvisor   12/21/2011 Vote      
3. The only complaint is that being a family resort, there are no kid's channels on TV, so they had to watch adult programing at night; we called front desk asking for a DVD player and they didn't have any.
"Loved it " Read full review on TripAdvisor   8/22/2011 Vote      
4. Biggest complaint: Internet cost $15 each day.
"Mixed Review " Read full review on TripAdvisor   6/5/2011 Vote      
5. I really didn't have any complaints.
"Exceeded my expectations! " Read full review on TripAdvisor   6/4/2011 Vote      
6. If I had one complaint it would be that we had numerous problems with our room keys and they couldn't solve the problem.
"Fantastic place to stay " Read full review on TripAdvisor   1/8/2011 Vote      
7. I'm a critical person and can usually find something wrong but I must honestly say, I have no complaints.
"Great place for reasonable price " Read full review on Expedia   11/17/2009 Vote      
8. The other complaint I have is one which is generalized to all hotels but this one is also guilty of.
"Not our best hotel experience " Read full review on TripAdvisor   4/17/2009 Vote      
9. No complaints.
"Liked It " Read full review on TripAdvisor   5/5/2006 Vote      
10. We complained to management but it didn`t help and there was no follow up by management regarding the complaint.
"Probably Won`t Return " Read full review on TripAdvisor   12/10/2005 Vote      
   
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