The Hotel Arizona, Tucson, Manager

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Rank

30th

Out of 278

The Hotel Arizona	Average Price: $105 Check Rates

Hotel Class:

181 West Broadway Boulevard

Tucson, 85701 View map

3-Star Hotel Rank: 15 of 58
Average review rating: 3.04

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (30) , MyTravelGuide (419) , Travelocity (8) , TripAdvisor (135) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) ballroom (3) bar (26) bathroom (11) bed (29) breakfast (31) charge (6) check in (10) check out (3) checkout (5) concierge (3) cost (5) deal (8) dinner (7) discount (3) downtown (30) exterior (3) food (35) freeway (4) front desk (41) hotel (232) housekeeping (7) interstate (3) lobby (30) location (46) lunch (5) maid (5) manager (14) money (8) parking (41) pillow (4) pool (19) price (27) rate (25) recommend (5) restaurant (53) room (217) room service (7) service (26) sheets (4) shower (6) staff (72) street (12) suite (3) to park (3) towel (11) value (16) view (32) walk (23) wireless (5)

Manager

Appears in 14 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
complain (2) cost (4) courteous (2) credit (4) desk (3) generous (4) helpful (3) hotel (2) informative (4) maid (2) management (16) night (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The manager on duty was Alexander Sandoval and he went above and beyond to take great care of us.

"Great hotel with good value and wonderfull service. " Read full review on TripAdvisor 5/17/2010 Vote

2. The staff and John the manager were courteous and helpful.

"My stay at Hotel Arizona was terrific! " Read full review on TripAdvisor 2/25/2010 Vote

3. Staff courteous and helpful, especially the manager, John.

"Wonderful Staff " Read full review on TripAdvisor 2/17/2010 Vote

4. I had an unsatisfactory visit with this hotel and when I contacted the hotel, the manager was EXTREMELY prompt in responding to my concerns and took immediate action to remedy the situation.

"Great customer service at management level " Read full review on TripAdvisor 9/9/2009 Vote

5. I arrived late at night and the night manager checked me in with no hassles whatsoever and a professional and friendly attitude.

"OK place, a little on the old side " Read full review on TripAdvisor 8/12/2008 Vote

6. After we reported, we didn't get much help, neither from stuff nor from the general manager.

"Be Aware " Read full review on Travelocity 4/1/2008 Vote

7. When I checked in I had to wait for the manager to stop flirting with the desk agents than when he finally acknowledged us he seemed fake and arrogant, even to the extent that he mentioned how he was pulling the wait of all the people he had to just layoff.

"Sickening " Read full review on TripAdvisor 7/23/2011 Vote

8. Upon taking it to the front desk at checkout and being informed by the manager in charge we would be credited the cost of our room for the night the General Manager John Cousins informed me he would not credit the room and would end the conversation unless we would take the 25% off the room cost for the night.

"Run from this cockroach infested mess!! " Read full review on YahooTravel 11/23/2009 Vote

9. Upon taking it to the front desk at checkout and being informed by the manager in charge we would be credited the cost of our room for the night the General Manager John Cousins informed me he would not credit the room and would end the conversation unless we would take the 25% off the room cost for the night.

"Run from this Cockroach Infested Filthy Place!!! " Read full review on TripAdvisor 11/23/2009 Vote

10. Advertise room service, and then don't have it, restaurant sucks and so does service, manager even sent up a breakfast menu for me to place outside my door, the next morning it was still there and the morning supervisor said no room service at all.

"worse than an hourly motel " Read full review on Expedia 8/23/2009 Vote