Fairfield Inn San Antonio, San Antonio, Front Desk

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Rank

91st

Out of 504

Fairfield Inn San Antonio	Average Price: $149 Check Rates

Hotel Class:

620 South Santa Rosa

San Antonio, 78204 View map

2-Star Hotel Rank: 14 of 155
Average review rating: 3.82

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (21) , MyTravelGuide (65) , Travelocity (2) , TripAdvisor (52) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 13 comments.

60% wrote positive comments about front desk

The following words were used in comments with Front desk:
excellent (2) friendly (3) good (2) helpful (4) housekeeping (4) personable (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Danielle at the front desk displayed excellent customer interpersonal skills and the room housekeeping was very good.

"fun trip to the Riverwalk " Read full review on TripAdvisor 12/14/2011 Vote

2. We needed advice how to reach a restaurant in the nearby Market Square district and the young man at the front desk was very good at giving us excellent directions, plus a map.

"Good value in downtown San Antonio " Read full review on TripAdvisor 8/19/2011 Vote

3. We arrived on Thanksgiving afternoon and were cheerfully greeted by the young man (Justin) at the front desk who to our pleasant suprise told us we had a room upgrade.

"Great service! Plan to stay again. " Read full review on TripAdvisor 11/29/2009 Vote

4. The front desk people were very helpful and friendly.

"Excellent service " Read full review on TripAdvisor 2/20/2008 Vote

5. The next day I approached the front desk about our concerns.

"Customer Service Mavens " Read full review on TripAdvisor 4/19/2012 Vote

6. Front desk, breakfast and housekeeping staff all friendly,responsive and helpful.

"Great staff, very friendly and helpful " Read full review on TripAdvisor 9/20/2011 Vote

7. Also our family rented a meeting room at the Courtyard by Marriott next door, and the staff at the front desk put up a sign directing our group to where we would meet.

"Good value in downtown San Antonio " Read full review on TripAdvisor 8/19/2011 Vote

8. Had to go to front desk 3 times to get fixed.

"Don't waste your time....Old Hotel with structural problems " Read full review on TripAdvisor 5/25/2011 Vote

9. I mentioned it to the front desk before leaving for the day and by the time we had gotten back that night, not only was it fixed, but I had a hand written note from the Manager apologizing for the inconvenience, along with a bag of snacks and a coupon for a free movie.

"Excellent Experience!! " Read full review on Travelocity 3/1/2010 Vote

10. The other staff we encountered was equally friendly and helpful- housekeeping, the young ladies at the front desk, and the lady who makes the waffles.

"Great service! Plan to stay again. " Read full review on TripAdvisor 11/29/2009 Vote