1. Our Highlights--asked for two extra pillows, they could only give us one-No towels on the first day when room was cleaned, staff acted like it was our fault-Second day we tried to rent a movie on TV, from the room, took 3 trips to the front desk and several cuss words to rent a movie, for 11 bucks I might add-The third day we arrived back from a day of sightseeing to a room that was not cleaned, no towels etc. when we questioned the front desk they replied that it was not their responsibility, again, after several cuss words they had a maid come to clean the room-The whole towel issue was due to a fabric shower curtain that allowed all the water from the shower to flood the floor, thus requiring the need for every towel to sop up all the water every day.