Quality Suites Universal, Orlando, Refund

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OpinionWell
Rank

187th

Out of 543

Quality Suites Universal	Average Price: $73 Check Rates

Hotel Class:

7400 Canada Avenue

Orlando, 32819 View map

3-Star Hotel Rank: 84 of 138
Average review rating: 3.05

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (31) , Travelocity (1) , TripAdvisor (183) , YahooTravel (20)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (10) bar (9) bath (6) bathroom (37) bed (45) breakfast (143) cable (4) charge (6) check in (18) check out (6) complimentary (12) deal (13) decor (6) exterior (5) food (33) front desk (69) hot tub (20) hotel (302) housekeeping (22) lake (4) laundry (4) lobby (19) location (62) maid (4) maid service (7) manager (18) money (18) parking (22) pillow (10) pool (94) price (39) rate (9) recommend (29) refund (9) restaurant (18) room (426) service (24) sheets (28) shower (19) shuttle (37) spa (4) staff (83) suite (71) to park (5) towel (66) tub (10) value (20) view (4) walk (26) wireless (8)

Refund

Appears in 9 comments.

The following words were used in comments with Refund:
generous (2) management (3) night (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. They did not seem to care one bit, and offeredno help or refund, but did give me a name of the property manager, which turned out to be someone no longer with the chain.

"Horror story. Terrible facility, terrible service. " Read full review on TripAdvisor 11/6/2007 Vote

2. After several phone calls and being put on hold for 20-30 mins each time I was never able to get my refund.

"Horrible experience " Read full review on TripAdvisor 2/26/2012 Vote

3. I was told I would have to call expedia to get a refund.

"Horrible experience " Read full review on TripAdvisor 2/26/2012 Vote

4. Two checked out early and was not given a refund and one family was warned before they arrived so they could cancel prior to checkin and avoid being charged and staying in these horrible conditions.

"Horrible experience " Read full review on TripAdvisor 2/26/2012 Vote

5. I did receive a phone call the following morning apologizing for my unsatisfaction, promising that I would get a call from the general manager on monday who would authorize a refund.

"Horrible service, horrible room, horrible experience...just HORRIBLE!!! " Read full review on TripAdvisor 7/8/2011 Vote

6. Next day I went to complain to the General Manager and was only offered 1 night refund.

"Unsatisfied Guest " Read full review on Expedia 6/21/2008 Vote

7. com was able to refund $177 for our $5,000 vacation.

"mold infestation " Read full review on TripAdvisor 5/3/2008 Vote

8. I emailed her my letter, and her response was to offer a refund for two of our five nights.

"Horror story. Terrible facility, terrible service. " Read full review on TripAdvisor 11/6/2007 Vote

9. When I indicated that I felt a full refund was in order, she indicated that she would not do any more.

"Horror story. Terrible facility, terrible service. " Read full review on TripAdvisor 11/6/2007 Vote