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Rank
187th
Out of 543

Quality Suites Universal

Average Price: $73  
 
Hotel Class:
7400 Canada Avenue
Orlando, 32819 View map  
3-Star Hotel Rank: 84 of 138
Average review rating: 3.05
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (31) , Travelocity (1) , TripAdvisor (183) , YahooTravel (20)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 18 comments. 
The following words were used in comments with Manager:
clean (2)   clerk (3)   credit (2)   customer (2)   desk (5)   expectation (2)   generous (2)   helpful (4)   management (20)   need (4)   night (2)    
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1. I talked to the manager and was told the food delivery didn't come in as expected.
"Average Hotel " Read full review on TripAdvisor   4/5/2012 Vote      
2. I did receive a phone call the following morning apologizing for my unsatisfaction, promising that I would get a call from the general manager on monday who would authorize a refund.
"Horrible service, horrible room, horrible experience...just HORRIBLE!!! " Read full review on TripAdvisor   7/8/2011 Vote      
3. He immediately called the front desk receptionist (still in a peaceful tone), told her of the unclean room, and her response was, 'Oh, well the house cleaning staff is gone for the day and I'm the only person here, the manager is also gone for the day.
"Horrible service, horrible room, horrible experience...just HORRIBLE!!! " Read full review on TripAdvisor   7/8/2011 Vote      
4. I immediately called the front desk and told the receptionist that what I just experienced in the last 30 minutes was unexceptable and demanded that the manager call me the following morning or else I wouldn't be as civil as I was over the phone.
"Horrible service, horrible room, horrible experience...just HORRIBLE!!! " Read full review on TripAdvisor   7/8/2011 Vote      
5. i go to the front desk and they told me they don't have sheet ,i ask for the manager and was not manager on duty at that time .
"not be back " Read full review on TripAdvisor   7/5/2011 Vote      
6. I think the manager for room services need training or need to be replaced.
"not be back " Read full review on TripAdvisor   7/5/2011 Vote      
7. One day our room was not cleaned at all and even though we contacted the manager to report this she never got back to us.
"Satisfactory " Read full review on TripAdvisor   7/4/2010 Vote      
8. They clerks had to phone the manager (he was not on site), and they didn't charge me for my stay, but I had little intent on paying for feeding their bugs.
"Bedbugs! " Read full review on TripAdvisor   1/18/2009 Vote      
9. I will say that the sales manager who booked our reunion and the clerk on duty when we checked in were both helpful, the rest of the staff needs to attend customer service workshops.
"Not what we expected " Read full review on TripAdvisor   8/12/2008 Vote      
10. I will say that the sales manager who booked our reunion and the clerk on duty when we checked in were both helpful, the rest of the staff needs to attend customer service workshops.
"Not what we expected " Read full review on TripAdvisor   8/12/2008 Vote      
   
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