7. When booking the room, I was advised by the front desk of the hotel that as a Universal Partner Hotel 1) you would receive discounts at selected restaurants and merchandise by presenting room card carrier provided - nope they don't recognize them in the park 2) you could get in at 8:00 am to Universal as a guest of the hotel - nope, park opens at 9:00 am, no exceptions - a fun wait with the kids for over an hour in line 3) there is a pool on site at the hotel - nope, closed for repoairs during spring break week - are they nuts?.