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Rank
21st
Out of 427

Westin New Orleans

Average Price: $285  
 
Hotel Class:
100 Rue Iberville
New Orleans, 70130-1106 View map  
4-Star Hotel Rank: 8 of 37
Average review rating: 3.72
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (94) , MyTravelGuide (158) , TripAdvisor (410) , YahooTravel (13)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 22 comments. 
20% wrote positive comments about manager
The following words were used in comments with Manager:
bad (2)   bar (3)   clean (4)   desk (5)   elevator (2)   generous (3)   hotel (4)   internet (2)   management (23)   night (4)   rude (2)   service (3)    
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1. After our cruise the manager was nice enough to upgrade us to a suite.
"3rd Stay at the Westin New Orleans " Read full review on TripAdvisor   4/29/2011 Vote      
2. I did contact the front desk who put me in touch with the Restaurant manager who was very pleasant and apologetic.
"Just Average " Read full review on TripAdvisor   10/16/2008 Vote      
3. Note to manager: Remove the framed art print over the toilet & install a towel bar.
"Good location with basic services " Read full review on TripAdvisor   4/25/2012 Vote      
4. I tried the Finance Manager, and no one answered.
"Billing Problem " Read full review on TripAdvisor   4/3/2012 Vote      
5. Rugs are worn, furnitures's in bad condition, 1 elevator out if 4 was working, etc. so for a Westin, it was really really bad although the General Manager did try to get things fixed.
"Very disappointing " Read full review on TripAdvisor   12/29/2011 Vote      
6. My husband did speak to the front desk the morning we checked out about our issues and the manager on duty did credit our Starwood account with 2000 points.
"Great Location ~ A Couple Issues " Read full review on TripAdvisor   6/7/2011 Vote      
7. The bar closed at 11 pm (during Mardi Gras), you couldn't get food after 10pm (including room service) and worst of all, I got no maid service for three days, despite leaving messages for the hotel manager, which went unanswered.
"Never Again " Read full review on TripAdvisor   4/26/2011 Vote      
8. Sadly, one of the staff was an Assistant Manager so her response was very disappointing.
"rude front-desk staff, dirty room " Read full review on TripAdvisor   4/25/2011 Vote      
9. I have followed up with Executive Manager of Westin- My call was never returned .
"Westin Canal Place Compared to Hilton RiverFront " Read full review on TripAdvisor   4/11/2011 Vote      
10. We tried calling to talk to the front desk manager and even left a message for the General Manager.
"THIS HOTEL SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! " Read full review on TripAdvisor   3/11/2011 Vote      
   
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