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OpinionWell
Rank
15th
Out of 296

Doubletree Nashville

Average Price: $166  
 
Hotel Class:
315 4th Avenue North
Nashville, 37219-1693 View map  
4-Star Hotel Rank: 7 of 9
Average review rating: 3.61
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (34) , MyTravelGuide (267) , Travelocity (5) , TripAdvisor (273) , YahooTravel (25)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 22 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
cares (3)   change (2)   cost (2)   great (2)   helpful (4)   hotel (4)   management (23)   rude (2)   valet (2)    
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1. Josh, the evening manager, gave a great dining recommendation to Flyte, which was great, and check in was friendly and helpful.
"A pleasant surprise --exceeded all expectations! " Read full review on TripAdvisor   5/17/2012 Vote      
2. However, the manager on duty assured me that I would be taken care of and had been booked at another hotel.
"Terrible customer service and beware when arriving late " Read full review on TripAdvisor   7/14/2011 Vote      
3. I spoke with the manager who volunteered to comp my stay, but I have never seen the points returned to my account.
"It was bad, but they can fix it. " Read full review on TripAdvisor   5/18/2012 Vote      
4. I had to demand a cab ride in the morning back into town and even then the Doubletree manager said they would not pay for my cab ride.
"Terrible customer service and beware when arriving late " Read full review on TripAdvisor   7/14/2011 Vote      
5. We had called and spoke to the manager to try and change rooms.
"STAY AWAY FROM THIS HOTEL " Read full review on TripAdvisor   6/18/2011 Vote      
6. We were told by the assistant manager that 'it was very European' to want a safe and that, if anything did get stolen, he would know who it was.
"Tried it twice - won't be a third " Read full review on TripAdvisor   6/18/2011 Vote      
7. As we waited 30 more minutes for our car again, there was no sign of it and the valet manager couldn't give us an answer.
"Poor service with no resolution. " Read full review on TripAdvisor   2/6/2011 Vote      
8. she then learned that it was not, we did talk to a manager who gave us a voucher for the meal.
"Poor Service " Read full review on TripAdvisor   8/26/2010 Vote      
9. After calling the manager, Mellisa #74786, I found out that they were completely unwilling to change the advertised price or help in any other way.
"Aweful service, bad manager " Read full review on TripAdvisor   7/16/2010 Vote      
10. We left a message on the cell phone of the manager who we see regularly has time to write on this site but it is now 5 days later and he has not contacted us.
"Worst Customer Service in the World " Read full review on TripAdvisor   6/2/2010 Vote      
   
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