Hampton Inn Memphis, Memphis, Service

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Rank

23rd

Out of 238

Hampton Inn Memphis	Average Price: $114 Check Rates

Hotel Class:

962 South Shady Grove Road

Memphis, 38120 View map

3-Star Hotel Rank: 14 of 44
Average review rating: 4.5

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (3) , Travelocity (2) , TripAdvisor (71) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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bar (3) bathroom (11) bed (24) breakfast (61) check in (8) check out (1) check-out (2) closet (4) complimentary (4) decor (2) dinner (3) downtown (14) exercise room (1) food (8) front desk (13) highway (1) hotel (111) housekeeping (3) interstate (2) lobby (16) location (36) manager (3) money (4) neighborhood (3) parking (12) patio (3) pillow (6) pool (11) price (6) rate (8) recommend (9) restaurant (18) room (128) room service (1) service (15) shower (7) shuttle (2) staff (44) street (12) suite (38) to park (1) towel (8) tub (2) value (6) walk (2) walk-in (1) water pressure (1) wet bar (3) wireless (2) workout room (1)

Service

Appears in 15 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
clean (4) comfortable (2) customer (4) families (2) good (3) great (3) guest (2) helpful (2) hotel (3) inn (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I always know what I will get at a Hampton Inn property - large clean rooms, great service, value for the money and a decent breakfast to get my day started.

"A great experience " Read full review on TripAdvisor 2/29/2012 Vote

2. I am much more appreciative of the little things and service that I recognize at hotels and much more understanding in that it is a comfortable and clean place to lay my head but not my own living room.

"A great experience " Read full review on TripAdvisor 2/29/2012 Vote

3. As for service, when they cleaned my room, they didn't replenish the coffee but they discarded all the soap (in tub and basin) and replaced it with new ones, which is a waste being I used them once.

"Missing a few things " Read full review on TripAdvisor 1/5/2012 Vote

4. Love it when staff has the autonomy to make good customer service decisions.

"1st stay, really pleased " Read full review on TripAdvisor 12/15/2011 Vote

5. The woman who worked week day evenings (I believe her name was Lisa) was fabulous and epitomizes good customer service.

"Pretty good Hampton Inn " Read full review on TripAdvisor 10/29/2011 Vote

6. Guest services were great - I had misplaced my key card 10 minutes after checking in (I dropped it in my overstuffed computer bag.

"Loved it... already booked another stay in March " Read full review on TripAdvisor 9/11/2011 Vote

7. Service is always good.

"My go to hotel for business in the area " Read full review on TripAdvisor 4/17/2011 Vote

8. The hotel provides free internet service which is great and was really helpful when we needed to rework our activities because of all the rain.

"Great Hotel!!! " Read full review on TripAdvisor 5/17/2010 Vote

9. Friendly service, clean rooms and comfortable surroundings - just as promised.

"Fit the Needs " Read full review on TripAdvisor 4/11/2010 Vote

10. No complaints about the hotel itself but if you are on AT&T for your cell service and rely on that while traveling, this is not the place to stay.

"Nice Hotel - Terrible AT&T reception. " Read full review on TripAdvisor 5/18/2012 Vote