Crowne Plaza Hotel Houston/I-10 West, Houston, Front Desk

OpinionWell's Blog

Home » United States » Texas » Houston Destinations » Houston Hotels » Crowne Plaza Hotel Houston/I-10 West

OpinionWell
Rank

36th

Out of 718

Crowne Plaza Hotel Houston/I-10 West	Average Price: $170 Check Rates

Hotel Class:

14703 Park Row

Houston, 77079 View map

3-Star Hotel Rank: 12 of 121
Average review rating: 3.64

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (3) , MyTravelGuide (57) , Travelocity (3) , TripAdvisor (81) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (9) bar (27) bargain (1) bath (2) bathroom (6) bed (9) bill (3) breakfast (19) check in (6) check out (2) closet (2) cost (2) dinner (6) fitness room (4) food (25) freeway (4) front desk (16) gym (4) hot tub (2) hotel (134) housekeeping (3) interstate (2) laundry (1) lobby (12) location (17) lunch (2) maid (1) maid service (1) manager (8) parking (9) pillow (4) pool (21) price (14) rate (8) recommend (14) restaurant (29) room (91) room service (7) service (46) sheets (2) shower (3) shuttle (10) staff (65) street (4) suite (9) towel (2) tub (2) value (4) view (3) wireless (4)

Front desk

Appears in 16 comments.

71% wrote positive comments about front desk

The following words were used in comments with Front desk:
efficient (2) friendly (2) happy (2) helpful (4) need (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. That being said the front desk staff were very helpful with the situation.

"Decent hotel to stay at " Read full review on TripAdvisor 4/30/2012 Vote

2. Rafael at the front desk was especially courteous and helpful, and a thank-you to Ruben for the extra step.

"It's the little things that make a big difference " Read full review on TripAdvisor 1/30/2012 Vote

3. Although one family had an issue with their room (they were given keys to a room that was already occupied), the front desk staff immediately corrected the problem and offered compensation for the mistake.

"Great Place for a Wedding Reception " Read full review on TripAdvisor 12/30/2011 Vote

4. Special thanks for Noku at the front desk for her friendly, efficient service.

"Staff extremely helpful... " Read full review on TripAdvisor 5/26/2011 Vote

5. Our rooms have always been clean, and the front desk is always adequately staffed with plenty of people.

"Always a reliable experience " Read full review on TripAdvisor 4/24/2011 Vote

6. I went back by the front desk on my way to grab some dinner and notified them.

"Business " Read full review on TripAdvisor 5/11/2012 Vote

7. I hate it when that happens as you have to wait at the front desk for it to be added which is frustrating.

"Decent hotel to stay at " Read full review on TripAdvisor 4/30/2012 Vote

8. Front desk staff seemed indifferent and are in need of customer service skills.

"Rooms desperately need remodeling, however beds were wonderful! " Read full review on TripAdvisor 3/18/2012 Vote

9. The staff is always cordial, especially Noku at the front desk.

"Warm rooms " Read full review on TripAdvisor 2/9/2012 Vote

10. Whether or not we know the front desk agent, the room attendant, the food servers, or bellman, we are always greeted graciously and I am always impressed with everyone's genuine 'happy to see you' and 'happy to help' attitude.

"It's the little things that make a big difference " Read full review on TripAdvisor 1/30/2012 Vote