Sheraton Houston, Houston, Service

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Rank

114th

Out of 718

Sheraton Houston	Average Price: $119 Check Rates

Hotel Class:

2828 Southwest Freeway

Houston, 77098-4502 View map

3-Star Hotel Rank: 62 of 121
Average review rating: 3.01

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (3) , TripAdvisor (40) , YahooTravel (6)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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bar (4) bath (1) bathroom (9) bed (13) bill (2) breakfast (14) cabana (1) cable (1) charge (5) check in (3) deal (3) dinner (1) discount (1) downtown (1) food (6) freeway (8) front desk (6) gym (1) highway (16) hotel (96) interstate (1) lobby (3) location (15) maid service (1) manager (3) money (2) neighborhood (3) parking (18) pillow (2) pool (9) price (11) rate (5) recommend (2) restaurant (4) room (64) room service (2) service (13) shower (6) shuttle (2) staff (26) street (2) suite (2) to park (1) towel (1) tub (1) value (5) view (4) walk (5) water pressure (2) wireless (4)

Service

Appears in 13 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
arrogant (2) charged (2) enjoy (2) extremely (2) great (2) hard (2) hotel (7) management (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. good location, and confort, great service i will go back.

"excelent " Read full review on Expedia 7/13/2009 Vote

2. Some staff had better customer service skills than others.

"Get it cheap and its worth the stay... " Read full review on TripAdvisor 5/17/2009 Vote

3. Road noise is high overnight but the rooms are spacious, clean and the service was excellent.

"Great value. Very good location for our trip. " Read full review on Expedia 11/4/2008 Vote

4. The service here at the Sheraton was wonderful.

"Service was great " Read full review on TripAdvisor 12/6/2007 Vote

5. While this appears to be a "full service" hotel, it is not full service quality which is why there are mixed reviews.

"Get it cheap and its worth the stay... " Read full review on TripAdvisor 5/17/2009 Vote

6. For now, don't expect 4 star quality or 4 star service.

"Get it cheap and its worth the stay... " Read full review on TripAdvisor 5/17/2009 Vote

7. I didn't research the area for comparable hotels, but there were several other limited service properties that appeared much newer and , I would assume, similarly priced.

"Convenient to Highway, Shady Neighborhood, Lackluster Service, Tired Hotel " Read full review on TripAdvisor 3/6/2009 Vote

8. The service desk was apparently only for checking in and out not for anything else.

"terrible service..plus a dead roach " Read full review on YahooTravel 11/2/2008 Vote

9. Anyway, the rooms were nice and I enjoyed the HI speed internet service that was provided for my work required on my road trip.

"Very Convinient " Read full review on TripAdvisor 12/14/2007 Vote

10. Upon my return to houston, I will return to this hotel even though my points are with another brand as I have enjoyed the service and the product this hotel has offered me.

"Great Stay " Read full review on TripAdvisor 11/30/2007 Vote