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Rank
76th
Out of 718

Summerfield Suites Houston

Average Price: $162  
 
Hotel Class:
3440 Sage Road
Houston, 77056 View map  
2-Star Hotel Rank: 7 of 199
Average review rating: 3.96
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (43) , MyTravelGuide (17) , Travelocity (7) , TripAdvisor (63)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 10 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
clean (3)   happy (2)   hotel (10)   liked (2)   management (10)   money (2)   night (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. There was a wedding party at the hotel so the manager put us on a different floor, facing the courtyard, respecting our desire for quiet.
"great value; great location " Read full review on TripAdvisor   4/19/2011 Vote      
2. As we were enjoying our glass of wine at happy hour, the hotel manager and several employees came in with a bottle of champagne, a card signed by each one of them, wished my friend happy birthday and said that they would be paying for our taxi.
"Outstanding Service " Read full review on TripAdvisor   9/21/2010 Vote      
3. Breakfast and a managers social are included.
"Home away from Home " Read full review on TripAdvisor   2/13/2012 Vote      
4. When I expressed fear at driving the freeways to and from the Medical Center, Ricky, one of the managers graciously gave me a map using surface roads.
"Home away from Home " Read full review on TripAdvisor   2/13/2012 Vote      
5. On the last occassion which caused the manager to ask us to leave the hotel, the cancer patient called to report that the room hadnt been done and the front desk reponded that 'they would send towels and sheets' so we could clean the room ourselves and change our beds ourselves.
"Terrible Staff, MANAGER TOLD A SICK GUEST TO LEAVE!, Uncomfortable Beds " Read full review on TripAdvisor   3/22/2011 Vote      
6. The manager argued that we had already cost him 300 dollars for this and that we had to leave the hotel.
"Terrible Staff, MANAGER TOLD A SICK GUEST TO LEAVE!, Uncomfortable Beds " Read full review on TripAdvisor   3/22/2011 Vote      
7. But even when I queried with the manager for an explanation, all I got was an apology - FOLKS AVOID THIS HOTEL - go to a REAL suite hotel -like the Doubletree Guest Suites and Marriott Residence Inn (.
"Overbooked and Never again! " Read full review on TripAdvisor   7/5/2007 Vote      
8. I did leave behind a long-winded comment card, and to their credit, I did receive a call from the hotel manager the following week and was refunded my money for the one night stay.
"Overbooked and Never again! " Read full review on TripAdvisor   7/5/2007 Vote      
9. Austin Davis is the worst manager, need to bring someone else to clean up after him, has no sense of hospitality, only there for the money, no sense of treating his customers well, BEWAREalso had to go three times to re program key, totally unprofessional, this is a shame on Hyatt to have a hotel like this.
"Bad Management Bad Amenities " Read full review on TripAdvisor   3/22/2011 Vote      
10. The manager was a rude person who said we werent a match for his hotel and would have to leave the room by noon the next day if not he would continue to charge us our hotel nights eventhough our rooms were never cleaned.
"Terrible Staff, MANAGER TOLD A SICK GUEST TO LEAVE!, Uncomfortable Beds " Read full review on TripAdvisor   3/22/2011 Vote      
   
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