Four Points Houston, Houston, Front Desk

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Rank

71st

Out of 718

Four Points Houston	Average Price: $165 Check Rates

Hotel Class:

10655 Katy Freeway

Houston, 77024 View map

3-Star Hotel Rank: 35 of 121
Average review rating: 3.67

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (16) , MyTravelGuide (16) , Travelocity (2) , TripAdvisor (31)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 8 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (2) nice (2) night (2) staff (4) suite (2) upgraded (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Issac at the front desk was extremely helpful and even gave us a complimentary upgrade to a suite for our 2nd night of a 2 night stay.

"Comfy and nicer than I expected! " Read full review on TripAdvisor 3/27/2012 Vote

2. The staff at the front desk were extremely helpful upon check in, check out, and any time I needed to order a taxi.

"Great rooms, attentive staff, but small bathrooms " Read full review on TripAdvisor 11/15/2011 Vote

3. The staff, especially at the front desk, was really friendly and upbeat, and always went the extra mile in terms of customer service.

"Outstanding Customer Service " Read full review on TripAdvisor 7/11/2011 Vote

4. The front desk manager, Viren Patel, was especially gracious and the ice cold bottle of water he greeted us with was very welcome.

"What a really nice, reasonably priced hotel! " Read full review on TripAdvisor 8/7/2009 Vote

5. Whereas in Four Points Southwest the front desk staff had been occasionally rather surly, in my three stays to date in Memorial City I've been treated like a king.

"Four Points Sheraton Memorial City - wonderful service, great value and location " Read full review on TripAdvisor 6/9/2009 Vote

6. It is right off the highway so it was easy to find, once we entered the hotel the people at the front desk were very polite and respectable.

"Loved it! " Read full review on TripAdvisor 6/8/2009 Vote

7. They were nice enough to upgrade us to a suite because of our dog and the front desk and wait staff were so nice.

"I Loved this Hotel! " Read full review on TripAdvisor 12/12/2008 Vote

8. A very kind person at the front desk put me on the 2nd floor, as he knew the noise was less there (clearly a common complaint of the customers).

"Don't stay here if........... " Read full review on TripAdvisor 11/25/2008 Vote