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Rank
70th
Out of 718

Renaissance Houston

Average Price: $256  
 
Hotel Class:
6 Greenway Plaza East
Houston, 77046 View map  
4-Star Hotel Rank: 21 of 30
Average review rating: 4
OpinionWell Value Index: 1
Traveler reviews analyzed: MyTravelGuide (123) , Travelocity (2) , TripAdvisor (87) , YahooTravel (4)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 11 comments. 
60% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (3)   helpful (2)   liked (2)   management (2)   pleasant (3)    
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1. The front desk sound like you are interrupting their busy schedule; the odor that greeted me was shameful (looks like they have a toilet plumbing problem) and the heat in the room is not just working.
"Smells bad poor a/c " Read full review on TripAdvisor   11/10/2011 Vote      
2. I always enjoy my stay from the moment I arrive until I leave as the front desk staff is always pleasant even if my flight delays me until 2:00 am.
"The entire staff here makes me feel welcomed " Read full review on TripAdvisor   11/25/2009 Vote      
3. We had a case of wine delivered which the front desk held for us and they were helpful.
"OK, nothing special " Read full review on TripAdvisor   9/11/2009 Vote      
4. A bit dated - not up to the national Renaissance standard - food just ok - front desk very pleasant - the shuttle / entry staff is not friendly or helpful.
"OK place - security issue " Read full review on TripAdvisor   4/26/2008 Vote      
5. The Assistant Manager did offer reward points for the inconvenienceHowever the front desk staff is professional and friendly.
"So-So for a Renaissance " Read full review on TripAdvisor   3/29/2008 Vote      
6. From the front desk to room service and everyone in between I have experienced nothing but gracious and warm treatment.
"Fabulous stay " Read full review on TripAdvisor   11/5/2011 Vote      
7. Got the royal treatment from the front desk to the housekeeping staff; on-duty manager was knowledgeable about the area and things to do around; more importantly, got to know some staff personally, because of their friendliness and hospitality.
"Classy " Read full review on TripAdvisor   1/13/2011 Vote      
8. The front desk also printed out my boarding pass the day before I left without any hesitation or attitude, and were always pleasant, thanks.
"Very professional " Read full review on TripAdvisor   3/5/2010 Vote      
9. I booked the room, then called the front desk and explained I wanted things to be special since it was our wedding night.
"Excellent customer service " Read full review on TripAdvisor   10/8/2007 Vote      
10. The next morning we complained AGAIN about it to the front desk person.
"It was okay " Read full review on TripAdvisor   9/13/2010 Vote      
   
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