w Hotel Dallas, Dallas, Manager

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Rank

19th

Out of 453

w Hotel Dallas	Average Price: $355 Check Rates

Hotel Class:

2440 Victory Park Lane

Dallas, 75219 View map

4-Star Hotel Rank: 12 of 20
Average review rating: 3.24

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (19) , MyTravelGuide (5) , Travelocity (5) , TripAdvisor (256) , YahooTravel (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 14 comments.

The following words were used in comments with Manager:
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1. Then after several requests we were able to speak to the manager who asked us to apologize 'happened.

"Una bella struttura ma una brutta esperienza... " Read full review on TripAdvisor 4/3/2012 Vote

2. The manager could not give us a straight story on why the pool on the 16th floor was closed.

"The worst service I have ever had!! " Read full review on TripAdvisor 7/10/2011 Vote

3. Thomas, the general manager, saw to it that every special request I made was fulfilled EXACTLY as I had requested and even took it a step further.

"W Hotel is the Best in Dallas, Hands Down! " Read full review on TripAdvisor 5/9/2011 Vote

4. The manager gave me a downgraded room that was ready and free drinks at hotel bar to make it up.

"I would stay again? " Read full review on TripAdvisor 9/15/2010 Vote

5. The manager explained (yelling over the music) that my reservations weren't even guaranteed, even though I had pre-paid, and called ahead.

"Won’t be Back " Read full review on Expedia 11/2/2009 Vote

6. He then went to the back to check on something and came back to let us know that the manager said it would be ok for him to upgrade us to a suite so we would have more room for my parents.

"The W saved my family vacation " Read full review on TripAdvisor 10/20/2009 Vote

7. So I thought, this has to be wrong so I went into the hotel and asked to speak to the manager.

"unsatisfied customer " Read full review on Travelocity 2/1/2009 Vote

8. After threatening to get the manager, my husband finally got us checked in.

"I Was Absolutely Disgusted! " Read full review on TripAdvisor 7/23/2008 Vote

9. I just finished writing a thank you note to the manager because we had the most incredible experience.

"A must!!! " Read full review on TripAdvisor 11/30/2007 Vote

10. I just finished writing a thank you note to the manager because we had the most incredible experience.

"A must!!! " Read full review on TripAdvisor 11/30/2007 Vote