Hawthorn Suites Columbus, Columbus, Service

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Rank

82nd

Out of 202

Hawthorn Suites Columbus	Average Price: $98 Check Rates

Hotel Class:

5505 Keim Circle

Columbus, 43228 View map

3-Star Hotel Rank: 41 of 59
Average review rating: 3.98

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (4) , TripAdvisor (24) , YahooTravel (3)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodation (1) adequate (2) affordable (1) airport (1) apartments (1) area (23) arrival (6) at best (1) bath (2) bathroom (9) bed (8) bill (1) breakfast (30) cable (3) charge (1) check in (5) cost (3) deal (1) decor (2) discount (1) downtown (1) food (4) front desk (7) hot tub (4) hotel (47) housekeeping (3) interstate (1) location (10) maid (1) manager (3) money (4) parking (1) pillow (2) pool (18) price (10) rate (3) recommend (9) refund (1) restaurant (6) room (74) service (8) sheets (2) shower (3) spa (1) staff (16) street (3) suite (19) towel (7) value (1) wireless (1)

Service

Appears in 8 comments.

The following words were used in comments with Service:
clean (2) customer (4) desk (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service was good and the hotel reasonably clean.

"Comfortable stay " Read full review on Expedia 2/17/2009 Vote

2. I very very impressed with the customer service, cleanliness, & attention to detail.

"Better Than Expected " Read full review on Expedia 6/10/2008 Vote

3. Service rating based on a few interactions with the front desk: On check in I asked what the weather was going to be like the next day, the man at the counter said 'I have no idea'.

"Spring Break 2012 " Read full review on TripAdvisor 4/8/2012 Vote

4. I recommend that the maids use some odor neutralizer or scented spray in their daily service.

"Don’t book a smoking room! " Read full review on Expedia 3/25/2009 Vote

5. Very poor customer service.

"Stay Away " Read full review on TripAdvisor 10/18/2011 Vote

6. Manager uncooperative and Corporate customer service is just as bad.

"Terrible Hotel and Poor Corporate Customer Service ! " Read full review on TripAdvisor 8/2/2011 Vote

7. The front desk clerk was only luke warm, his customer service was not great.

"Disappointed poor quality, broken furniture, terrible cable, not impressed. " Read full review on TripAdvisor 4/2/2011 Vote

8. The room was nice and clean just lousy service and mainteance issues.

"Not impressed " Read full review on Expedia 6/5/2008 Vote