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OpinionWell
Rank
20th
Out of 115

Hilton Cleveland

Average Price: $145  
 
Hotel Class:
4900 Emerald Court SouthWest
Cleveland, 44135 View map  
3-Star Hotel Rank: 13 of 22
Average review rating: 3.61
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (5) , MyTravelGuide (1) , TripAdvisor (58) , YahooTravel (3)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 20 comments. 
66% wrote positive comments about service
The following words were used in comments with Service:
clean (2)   desk (4)   enjoy (3)   excellent (2)   good (4)   hotel (4)   housekeeping (3)   night (2)    
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1. Ervin Lee at the front desk whose personality, warmth and geniune display of excellent customer service sums up what the hospitality business is all about to the friendliness of each person.
"A Premier Experience in Hospitality " Read full review on TripAdvisor   1/28/2012 Vote      
2. Given the vast range of hotel accomodations one may choose when traveling, the Hilton Garden Inn at the Cleveland Airport on Emerald Court is an impressive illustration of providing guests outstanding service equal to the signature hotels of the Hilton travel industry empire.
"A Premier Experience in Hospitality " Read full review on TripAdvisor   1/28/2012 Vote      
3. Service was excellent -- check-in was welcoming and efficient; room preferences were met.
"Good service, public areas; Rooms need upgrade " Read full review on TripAdvisor   12/14/2011 Vote      
4. Overall, it was fine -- clean with good service.
"Good service, public areas; Rooms need upgrade " Read full review on TripAdvisor   12/14/2011 Vote      
5. I ordered room service; it came quickly, with good service, and tasted good too.
"Good service, public areas; Rooms need upgrade " Read full review on TripAdvisor   12/14/2011 Vote      
6. The service was top notch and so comforting.
"Midnight Arrival Comfort " Read full review on TripAdvisor   9/10/2011 Vote      
7. Prompt and caring service.
"Excellent stay with park and fly service to Cleveland Airport " Read full review on Expedia   7/26/2007 Vote      
8. With the initial revisit, there was an obvious attempt at providing the expected level of service and it was delivered without incident.
"An improvement from my initial visit and review. " Read full review on TripAdvisor   4/11/2012 Vote      
9. Low point?: Finding that the housekeeping service was not on top of their game.
"A second visit only has a couple of clunks " Read full review on TripAdvisor   4/9/2012 Vote      
10. One my first arrival after the room being serviced, I was very surprised to see that two glasses I had used the night before were left untouched on the desk and dresser.
"A second visit only has a couple of clunks " Read full review on TripAdvisor   4/9/2012 Vote      
   
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