Hilton Cleveland, Cleveland, Front Desk

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Rank

20th

Out of 115

Hilton Cleveland	Average Price: $145 Check Rates

Hotel Class:

4900 Emerald Court SouthWest

Cleveland, 44135 View map

3-Star Hotel Rank: 13 of 22
Average review rating: 3.61

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (5) , MyTravelGuide (1) , TripAdvisor (58) , YahooTravel (3)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 14 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (2) housekeeping (3) need (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk again shone as very efficient, very well trained, and empowered to help customers with issues.

"A second visit only has a couple of clunks " Read full review on TripAdvisor 4/9/2012 Vote

2. The best part is that the staff loves working there - from the front desk, to the shuttle driver, to the members of the housekeeping team they are all pleasant and helpful.

"Highly Recommend " Read full review on TripAdvisor 2/21/2012 Vote

3. Did not get an apology from the front desk.

"Great location, watch the park & fly " Read full review on TripAdvisor 5/8/2012 Vote

4. The front desk person knew this, but did not check, even after I asked for a shuttle the next morning.

"Great location, watch the park & fly " Read full review on TripAdvisor 5/8/2012 Vote

5. While the front desk staff could still use some polishing, the stay was without major incident and I now feel comfortable recommending it to the membership.

"An improvement from my initial visit and review. " Read full review on TripAdvisor 4/11/2012 Vote

6. From the front desk to the housekeeping staff, to the restaurant chef and wait staff.

"Great staff " Read full review on TripAdvisor 4/10/2012 Vote

7. Ervin Lee at the front desk whose personality, warmth and geniune display of excellent customer service sums up what the hospitality business is all about to the friendliness of each person.

"A Premier Experience in Hospitality " Read full review on TripAdvisor 1/28/2012 Vote

8. If the local management gets a copy of this review, you have a gem in Rosa at the front desk and your evening shuttle driver.

"Great room and outstanding service! " Read full review on TripAdvisor 12/11/2011 Vote

9. Not only did the front desk accommodate us on that, they gave us a complimentary opener.

"Great room and outstanding service! " Read full review on TripAdvisor 12/11/2011 Vote

10. The front desk made sure we knew about all of their services.

"Great room and outstanding service! " Read full review on TripAdvisor 12/11/2011 Vote