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OpinionWell
Rank
19th
Out of 115

InterContinental Hotel Cleveland

Average Price: $245  
 
Hotel Class:
9801 Carnegie Avenue
Cleveland, 44106 View map  
4-Star Hotel Rank: 4 of 4
Average review rating: 4.24
OpinionWell Value Index: 1
Traveler reviews analyzed: BedBugRegistry (5) , MyTravelGuide (11) , TripAdvisor (89) , YahooTravel (1)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 25 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
problem (4)   rating (2)   reluctant (2)    
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1. Overall, the hotel manager really needs to take control of his/her property, as it is too beautiful a facility to fall into 'personnel disarray.
"Low marks from a Platinum Ambassador " Read full review on TripAdvisor   8/18/2011 Vote      
2. The only one good at this hotel is the Manager, who was very nice and communicative as I presented him my experiences.
"Average Intercontinental connected to a Hospital " Read full review on TripAdvisor   7/16/2010 Vote      
3. Apparently there is a rule at hotels about being 21 - the manager immediately smoothed the way for us, no problem, as we needed him with us and had been staying there a number of days.
"Service with a smile " Read full review on TripAdvisor   5/13/2012 Vote      
4. She offered for the sales manager of the hotel to call me back the next day, and I left my number to discuss the problem.
"Worst hotel experience I have ever had " Read full review on TripAdvisor   2/8/2012 Vote      
5. I asked to talk to a manager, who said that she wasn't going to do anything, and refused to remove the charge.
"Worst hotel experience I have ever had " Read full review on TripAdvisor   2/8/2012 Vote      
6. Sincerely, Kim Knoll, Business Travel Sales Manager.
Read full review   9/2/2011 Vote      
7. I immediately called the duty manager to request adjustment of the suspension period as the patient is required to shower prior to surgery at 5:15am.
"Great hospital. Hotel not up to standard. " Read full review on TripAdvisor   7/11/2011 Vote      
8. From the bell captains, front desk and managers they are dedicated to making your staff extremely pleasant.
"The staff at the Intercontinental put Customers and Patients FIRST " Read full review on TripAdvisor   2/25/2011 Vote      
9. She reluctantly offers to change the sheets, but the housekeeping manager interjects saying she doesn't want to change them if this is going to be an on-going problem.
"STAY AWAY unless you like someone else's hair in your bed! " Read full review on TripAdvisor   1/22/2011 Vote      
10. Both managers do not even apologize and leave the room.
"STAY AWAY unless you like someone else's hair in your bed! " Read full review on TripAdvisor   1/22/2011 Vote      
   
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