Residence Inn Charlotte, Charlotte, Service

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Rank

47th

Out of 269

Residence Inn Charlotte	Average Price: $118 Check Rates

Hotel Class:

5816 Westpark Drive

Charlotte, 28217 View map

2-Star Hotel Rank: 6 of 88
Average review rating: 3.93

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (5) , MyTravelGuide (16) , Travelocity (3) , TripAdvisor (54)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (1) balcony (2) bar (1) bath (4) bathroom (16) beach (1) bed (12) bill (1) breakfast (44) cable (1) check in (10) check out (3) complimentary (2) deal (1) deck (1) decor (2) dinner (4) discount (1) downtown (1) food (11) front desk (9) highway (5) hotel (66) housekeeping (7) lobby (1) location (18) lunch (2) manager (7) money (1) parking (4) patio (2) pillow (5) pool (9) price (4) rate (1) recommend (6) restaurant (12) room (97) service (14) sheets (3) shower (4) staff (41) street (1) suite (27) towel (2) tub (2) value (2) walk (5) wet bar (1) wireless (4)

Service

Appears in 13 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
clean (2) customer (3) excellent (2) good (3) housekeeping (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We would probably stay here again based on location and good service.

"Good stay " Read full review on TripAdvisor 1/4/2012 Vote

2. The housekeeping varied from day to day so I'd have to look around the room for a few common things (trash cans, etc.) and the cleaning service misses a few places here and there.

"Pleasant stay " Read full review on TripAdvisor 8/14/2011 Vote

3. The breakfasts are very good & service is excellent.

"Customer Service Excellent " Read full review on TripAdvisor 7/11/2011 Vote

4. All of our children enjoyed their time with us and thanks to the exceptional customer service we would try this hotel again.

"Customer Service Excellent " Read full review on TripAdvisor 7/11/2011 Vote

5. I have stayed here several times, and the service is always great, the rooms are nice and clean, have a fold out couch, and a full kitchen with a dishwasher, oven, fridge, etc..

"Great hotel for the price, can't beat it! " Read full review on TripAdvisor 5/10/2010 Vote

6. Service at the front desk was very friendly and helpful.

"Great Rooms! Great Service! Very clean and friendly! Bad reviews are outdated. " Read full review on TripAdvisor 11/15/2009 Vote

7. The breakfast area was somewhat small and crowded, but the food and service was good.

"Great Rooms! Great Service! Very clean and friendly! Bad reviews are outdated. " Read full review on TripAdvisor 11/15/2009 Vote

8. The room was immaculate and the housekeeping service provided fresh towels and toiletries everyday.

"Great Rooms! Great Service! Very clean and friendly! Bad reviews are outdated. " Read full review on TripAdvisor 11/15/2009 Vote

9. The breakfast service was excellent, housekeeping was never intrusive and serviced the room each day while we were out.

"Awesome Visit - Marriott Should Be Proud!! " Read full review on TripAdvisor 12/24/2007 Vote

10. Overall, these people are terrific, and they deserve a lot of credit for their customer service.

"Outstanding Customer Service! " Read full review on TripAdvisor 11/22/2011 Vote