Marriott Charlotte, Charlotte, Front Desk

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Rank

38th

Out of 269

Marriott Charlotte	Average Price: $146 Check Rates

Hotel Class:

5700 Westpark Drive

Charlotte, 28217 View map

3-Star Hotel Rank: 23 of 67
Average review rating: 4.05

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (13) , MyTravelGuide (350) , Travelocity (4) , TripAdvisor (125) , YahooTravel (7)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 24 comments.

60% wrote positive comments about front desk

The following words were used in comments with Front desk:
complaints (2) concierge (2) desk (25) friendly (4) guest (3) helpful (4) hotel (4) loud (2) need (2) night (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I will have to say that Spencer Beauford at the Front Desk always goes out of his way to welcome and cut up with me.

"Great Customer Service !! " Read full review on TripAdvisor 4/26/2012 Vote

2. The front desk guy was super friendly and had my questions answered and me in a beautiful room in no time at all.

"Pleasant luxury after a hard day of travel " Read full review on TripAdvisor 8/9/2011 Vote

3. When I arrived the front desk was very sympathetic to my problem and assured me if there was anything they could do to help me they would.

"My trips saving grace " Read full review on TripAdvisor 2/28/2011 Vote

4. She said the concierge was helpful, the front desk was friendly, and her room was impeccable.

"Excellent " Read full review on TripAdvisor 12/16/2010 Vote

5. Nicole at the front desk was friendly and professional (and apparently new to the area).

"Two times a charm! " Read full review on TripAdvisor 11/1/2010 Vote

6. there was a convention of some type and I wasn't up to loud children running around all night so the front desk quickly switched us to the residence inn nearby to accomodarw us.

"Excellent customer service " Read full review on TripAdvisor 4/23/2010 Vote

7. It all starts the minute you walk through the door and greeted by the GREAT Front Desk Staff and continues with the housekeeping, maintenance, restaurant and room service staff.

"This Marriott Hotel is FANTASTIC " Read full review on TripAdvisor 4/9/2009 Vote

8. Imagine a hotel with no vending (except the little overly priced store next to the front desk), no in-room coffee, no continental breakfast, and an airport shuttle that does not start running until 6 am (even though there were at least five of us needing to get to the airport for early flights out!).

"You have got to be kidding...1990s style " Read full review on TripAdvisor 7/1/2011 Vote

9. ' etc. This is a huge pet peeve for me--most hotels have completely halted the practice of saying room/floor numbers out loud to protect the privacy and safety of their guests and instruct their front desk personnel to write down the room number and point it out to guests and ask if they need further assistance.

"Somewhere I hope to never, ever stay again " Read full review on TripAdvisor 6/13/2011 Vote

10. I called front desk and tried to explain our situation only to be told all we could do was move to another room.

""Most Horrifying Stay of our life" " Read full review on TripAdvisor 11/23/2010 Vote