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Rank
12th
Out of 75

Fairfield Inn Bend

Average Price: $112  
 
Hotel Class:
1626 Northwest Wall Street
Bend, 97701 View map  
2-Star Hotel Rank: 5 of 31
Average review rating: 4.04
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (9) , MyTravelGuide (4) , TripAdvisor (47) , YahooTravel (2)
SAFE TO BOOK ? (0/5 issues found)
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Charge
Appears in 7 comments. 
The following words were used in comments with Charge:
 
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1. I said I didn't care, but then finally broke down in tears, asking her to PLEASE not charge me for another night and that I would be out by 2:00.
"Absolutely worst experience customer service I have ever had " Read full review on TripAdvisor   5/27/2010 Vote      
2. She then told me that they charge all three nights in advance.
"Absolutely worst experience customer service I have ever had " Read full review on TripAdvisor   5/27/2010 Vote      
3. I explained again that I had had hardly any sleep and asked why my credit card (which I had certainly not used,) had 'taken' the room charge the day before and why not now.
"Absolutely worst experience customer service I have ever had " Read full review on TripAdvisor   5/27/2010 Vote      
4. Finally, exhausted and insulted by this younger girl who seemed to have no clue, compassion, and definitely no tact (I asked to speak to a supervisor but no one was there) I decided to just pay for two nights but specifically told her NOT to charge the 'miscellaneous' fee.
"Absolutely worst experience customer service I have ever had " Read full review on TripAdvisor   5/27/2010 Vote      
5. She said that if I was not out of the room by 2:00 (in 23 minutes) that she would charge me for ANOTHER NIGHT.
"Absolutely worst experience customer service I have ever had " Read full review on TripAdvisor   5/27/2010 Vote      
6. It was then that she said they added a 'miscellaneous' charge of (somewhere around) $25 a day.
"Absolutely worst experience customer service I have ever had " Read full review on TripAdvisor   5/27/2010 Vote      
7. I was shocked and called immediatelly to find out what this charge was for.
"Disappointed " Read full review on TripAdvisor   10/20/2009 Vote      
   
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