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Rank
16th
Out of 231

Doubletree Inn at The Colonnade

Average Price: $219  
 
Hotel Class:
4 West University Parkway
Baltimore, 21218-2306 View map  
3-Star Hotel Rank: 7 of 33
Average review rating: 3.21
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (22) , MyTravelGuide (118) , Travelocity (5) , TripAdvisor (183) , YahooTravel (4)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 27 comments. 
92% wrote positive comments about manager
The following words were used in comments with Manager:
best (2)   comfortable (3)   desk (6)   friendly (3)   generous (4)   helpful (7)   hotel (4)   maintenance (2)   management (27)   need (4)   nice (2)   wrong (2)    
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1. Main issue is this property is not polished, there appears to be a slightly lax method of maintenance which the owners/managers have determined is best overcome by 'great costumer service' from what I can tell.
"Little bit of "smoke and mirrors"...but acceptable if you dont pay full rate.. " Read full review on TripAdvisor   1/24/2012 Vote      
2. Comfortable rooms, very helpful friendly front desk personnel and the General Manager, Stephen Nyitrai was, was extremely helpful and considerate in straightening out a messed up reservation and relating charges.
"Great customer service " Read full review on TripAdvisor   1/23/2012 Vote      
3. The general manager, personal helped make sure our stay was as comfortable and best as it could be, thank you Steve.
"The best service I have ever had at any hotel !!!! " Read full review on TripAdvisor   12/6/2011 Vote      
4. From the housekeeping staff to the front desk to the managers, everyone helped me when I was in a major bind.
"The staff here are amazingly helpful " Read full review on TripAdvisor   10/6/2011 Vote      
5. The hotel manager Steven Nyitrai quickly returned my call and helped me resolve the situation.
"Extenuating Circumstances " Read full review on TripAdvisor   8/1/2011 Vote      
6. Every stage of the planning process was made easy by the wonderful manager and the day of execution exceeded our expectations.
"Getting Down to Business " Read full review on TripAdvisor   2/3/2011 Vote      
7. The manager was accessible and accommodating.
"Clean, friendly, warm cookies, but a little far. " Read full review on TripAdvisor   1/9/2011 Vote      
8. I need excellent Internet connection - the manager went over and above to accomodate my needs - even to running a cable up the stairwell until I had what I needed.
"Treated like Biz Guru and Pampered My Pet Too!! " Read full review on TripAdvisor   12/10/2010 Vote      
9. I have to say the front office manager is just darn awesome her hospitality is so genuine and heartfelt and the young man offering his assistance they are the heart of the hotel.
"Frequent Travelor " Read full review on TripAdvisor   9/30/2010 Vote      
10. I have been experiencing problems with my key, I had to come down to the desk several times to have my card rekeyed even though it was an inconveience to me the manager was just wonderful and comforted me and gave me a warm cookie for the evening.
"Frequent Travelor " Read full review on TripAdvisor   9/30/2010 Vote      
   
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