Element by Westin Houston Vintage Park, Houston, Front Desk

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Rank

10th

Out of 718

Element by Westin Houston Vintage Park	Average Price: $181 Check Rates

Hotel Class:

14555 Vintage Preserve ParkWay

Houston, 77070 View map

3-Star Hotel Rank: 2 of 121
Average review rating: 4.9

OpinionWell Value Index: 9

Traveler reviews analyzed: TripAdvisor (76) , Expedia (12)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 15 comments.

83% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (2) guest (2) management (2) reasonable (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. This hotel is moderately priced around $110 to $120 plus taxes, offers a reasonable and reasonably healthy buffet breakfast, good security and friendly front desk staff.

"Meets the business traveller's needs " Read full review on TripAdvisor 12/16/2011 Vote

2. The front desk staff is always exceptional.

"Slipping on the details. " Read full review on TripAdvisor 10/3/2011 Vote

3. All of the front desk attendants and cleaning/maintenance people were soo friendly and helpful.

"Loved it! " Read full review on TripAdvisor 12/7/2009 Vote

4. The front desk was very professional.

"Heavenly " Read full review on TripAdvisor 12/1/2009 Vote

5. We arrived late and tired to discover a very welcoming and informative front desk clerk.

"Refreshing " Read full review on TripAdvisor 5/24/2009 Vote

6. So I called the front desk about the unmade bed and towels, the reply was asking me back if we had a dog in the room , I told him NO, then he asked if we had the Do Not Disturb sign outside the door; I told him No again.

"No house keeping?? " Read full review on TripAdvisor 12/29/2011 Vote

7. There is a guest reception in the lobby on weeknights with snacks and beer or wine but when I returned from downtown at 10pm the front desk associate offered me a glass of wine and invited me to join some other guests to wind down from my day.

"Perfect fit " Read full review on TripAdvisor 9/24/2011 Vote

8. My thanks to David and John who were working the front desk during our stay.

"Blown away! " Read full review on TripAdvisor 9/6/2011 Vote

9. The room is ONLY second the level of customer service that I have received from Deborah (the assistant property manager) and Renee (the front desk manager).

"I cannot tell you how impressed I am with Deborah and Renee's commitment to customer service! " Read full review on TripAdvisor 6/21/2011 Vote

10. When I arrived, the agent at the front desk told me that I was the 'lucky last one' because they only had one room left.

"Stylish but DIRTY and SMELLY " Read full review on TripAdvisor 5/7/2011 Vote