Royal Resort Las Vegas, Las Vegas, Front Desk

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Rank

134th

Out of 481

Royal Resort Las Vegas	Average Price: $104 Check Rates

Hotel Class:

99 Convention Center Drive

Las Vegas, 89109 View map

3-Star Hotel Rank: 58 of 92
Average review rating: 3.49

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (23) , TripAdvisor (89) , YahooTravel (18)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (2) balcony (8) bar (15) bath (3) bathroom (19) bed (21) bill (2) breakfast (5) cabana (4) check in (8) check out (3) check-out (2) closet (2) deal (1) deck (3) decor (2) dinner (6) fee (3) food (6) front desk (24) hot tub (9) hotel (141) housekeeping (8) lobby (22) location (36) lunch (2) maid (3) maid service (6) manager (5) money (4) parking (16) pillow (2) pool (40) price (31) rate (10) recommend (7) restaurant (21) room (153) service (15) shower (7) staff (37) street (19) suite (18) towel (4) tub (2) value (2) view (3) walk (32) walk in (1) wireless (3)

Front desk

Appears in 24 comments.

33% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (3) guest (2) helpful (3) hotel (5) housekeeping (3) microwave (3) rude (2) service (2) small (2) staff (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The people at the front desk were courteous and helpful.

"Great value for your money " Read full review on TripAdvisor 7/1/2009 Vote

2. Front desk staff was great and even called your room to make sure everything was fine with the room.

"Great hotel/location " Read full review on Expedia 6/11/2008 Vote

3. The lobby was neat and clean and front desk staff friendly.

"not too clean " Read full review on TripAdvisor 3/15/2008 Vote

4. At check in the front desk insisted that our rooms weren't ready despite other guest being able to check in.

"Poor Service " Read full review on TripAdvisor 5/6/2012 Vote

5. When I tried to extend my stay, the front desk indicated that I needed to go back to the hotel website and book again thru that company.

"Actually, It's Called The Royal Resort " Read full review on TripAdvisor 4/24/2012 Vote

6. The next day we talk to the front desk about this and we are given coupons for buy one get one coupons during HH So we head back over to the bar (different bartender) ask him about HH and he tells us there is no HH.

"What a joke! " Read full review on TripAdvisor 4/8/2012 Vote

7. Microwave & fridge was only available in rooms that had a Murphy bed according to front desk.

"Decent rooms " Read full review on TripAdvisor 4/8/2012 Vote

8. Call down to the front desk and we were told by security that it would be over at 1am.

"Worst Night of My Life " Read full review on TripAdvisor 3/28/2012 Vote

9. Called down to the front desk and asked if we could be moved to the front of the hotel and was told they were full.

"Worst Night of My Life " Read full review on TripAdvisor 3/28/2012 Vote

10. Okay, these things can happen, but the way that the mistake was handled was completely unacceptable:Upon arriving at the hotel I was told by the front desk staff that I was being moved to another hotel but the woman refused to tell me what hotel, explain how I would get there, or give me any additional details.

"Horrific Customer Service " Read full review on TripAdvisor 2/24/2012 Vote