Courtyard Austin, Austin, Front Desk

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Rank

64th

Out of 287

Courtyard Austin	Average Price: $155 Check Rates

Hotel Class:

7809 East Ben White Boulevard

Austin, 78741 View map

3-Star Hotel Rank: 36 of 77
Average review rating: 4.33

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (18) , MyTravelGuide (9) , Travelocity (4) , TripAdvisor (62)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 14 comments.

40% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (2) hotel (3) night (3)

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1. When I arrive, the front desk acts like it is the first time they have heard about any of this.

"Great Rooms, bad internet, inconsistent customer service. " Read full review on TripAdvisor 4/27/2012 Vote

2. The front desk people were very nice and helped us.

"Nice Hotel for Layover in Austin " Read full review on TripAdvisor 7/12/2009 Vote

3. The front desk is always friendly and willing to help with directions, restaurant suggestions, etc. We haven`t tried the breakfast because it was never open early enough (we always have to leave around 6:30-7:00 a.m.).

"Clean Rooms, Friendly Staff " Read full review on TripAdvisor 5/29/2007 Vote

4. Everyone, from the front desk to the waitstaff, housekeeping, management and maintenance, went out of their way to make me feel welcomed with a smile.

"Felt like a King " Read full review on TripAdvisor 5/5/2012 Vote

5. I have consistent requests for each stay; fridge, certain room type, location etc and remind the front desk (not the call center, I book via the hotel) at booking.

"Great Rooms, bad internet, inconsistent customer service. " Read full review on TripAdvisor 4/27/2012 Vote

6. I want to recognize the front desk person at the Courtyard Austin Texas Airport.

"Customer Service Still Matters and is Recognized by Travelers " Read full review on TripAdvisor 10/31/2011 Vote

7. The front desk staff especially Adiah and Crystal (?) were possibly the friendliest and warmest I have experienced and are a credit to Marriott.

"The hotel is ok. The staff are great. " Read full review on TripAdvisor 10/14/2011 Vote

8. Went with my sister over Labor day weekend before going to the airport, when we arrived we were told that that the bar was open Mon-Fri as well as the Resturant, of course we arrived on Sunday for one night The front desk said this was advistised on their web site but we didn't book with Marriott so we didn't see this.

"Close to airport but no where to eat or drink " Read full review on TripAdvisor 9/7/2011 Vote

9. On this Sunday night stay, I got organized and went to the lobby for dinner around 5:30( I think it usually opens at 5:00 p.m.) I stopped at the front desk to request a wake-up call and asked if the restaurant would be opening momentarily.

"Bring your own meal on Sat. and Sun. " Read full review on TripAdvisor 4/20/2011 Vote

10. but where I feel fell it fell short was the front desk staff.

"Hotal was fair, could have been great with better front desk " Read full review on TripAdvisor 3/18/2010 Vote