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OpinionWell
Rank
30th
Out of 191

Sandia Casino

Average Price: $243  
 
Hotel Class:
30 Rainbow Road, NorthEast
Albuquerque, 87113 View map  
5-Star Hotel Rank: 5 of 22
Average review rating: 3.75
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (5) , TripAdvisor (94)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 12 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
complain (2)   customer (2)   desk (3)   food (4)   helpful (2)   management (15)   offers (2)    
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1. When I brought it to the Casino Manager (which was really just the assistant food and beverage director taking his weekend turn, because apparently even though this place is raking in over a million a day they can't pay to have a real Casino Manager that has any clout to actually resolve anything) attention, he tried to fix it by offering free food (of course he is the assistant food and beverage manager).
"What's the point of having a reservation... " Read full review on TripAdvisor   5/17/2012 Vote      
2. The front desk manager was friendly and helpful.
"Beautiful Resort " Read full review on TripAdvisor   3/18/2012 Vote      
3. ` After trying to reason with the clerk, we asked for a manager but none was available and the argument remained: no exchanges/no returns.
"Average Stay - Terrible Customer Service " Read full review on TripAdvisor   8/16/2008 Vote      
4. (see photo) My filet was the best ever and the restaurant manager, Don, was very helpful with his suggestions and even sent us complimentary dessert in honor of our anniversary.
"something for everyone " Read full review on TripAdvisor   6/13/2008 Vote      
5. After two hours of arguing with Dale the 'manager on duty' at the hotel desk, and the assistant food/beverage director slash Casino manager, I just agreed as it was obvious I was going to get anywhere with these people.
"What's the point of having a reservation... " Read full review on TripAdvisor   5/17/2012 Vote      
6. We had talked to the front office manager and she asked us what they should do instead of offering a solution.
"Don't waste your time! " Read full review on TripAdvisor   2/18/2012 Vote      
7. Next morning I asked for manager at front desk, explained and said I wanted the tv fixed that day, to go in the room while I was gone.
"Rooms nice and $2 hamburger " Read full review on TripAdvisor   10/23/2011 Vote      
8. Having the managers tell you your nuts also added a special touch.
"Absolutly horrible " Read full review on TripAdvisor   8/25/2007 Vote      
9. The waitstaff at the restaurant downstairs and the one on the roof complained about their managers, their customers, how overloaded they were with work (and this when there were less than 12 people in the restaurant!) and even told us they didn't trust the kitchen to redo things when we sent something back.
"Bad Smoke, incredibly average food " Read full review on TripAdvisor   4/24/2012 Vote      
10. There was a couple behind us who we heard complaining to the manager about it as well.
"Buffet was terrible! " Read full review on TripAdvisor   2/8/2012 Vote      
   
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