Red Roof Inn Chicago, Chicago, Service

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Rank

90th

Out of 415

Red Roof Inn Chicago	Average Price: $128 Check Rates

Hotel Class:

162 East Ontario Street

Chicago, 60611 View map

2-Star Hotel Rank: 12 of 49
Average review rating: 2.88

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (37) , MyTravelGuide (48) , Travelocity (19) , TripAdvisor (310) , YahooTravel (37)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (16) bar (14) bath (13) bathroom (119) bed (68) bill (10) breakfast (11) charge (18) check in (32) check out (14) check-out (7) closet (9) cost (17) deal (11) dinner (7) downtown (77) fee (7) food (19) front desk (70) hotel (499) housekeeping (13) lake (8) lobby (51) location (244) maid (7) manager (18) money (40) parking (33) pillow (6) price (98) rate (26) recommend (33) refund (13) restaurant (25) room (662) service (54) sheets (22) shower (34) staff (177) street (35) suite (16) towel (33) tub (18) valet (22) valet parking (9) value (26) view (21) walk (40) water pressure (5) wireless (16)

Service

Appears in 54 comments.

83% wrote positive comments about service

The following words were used in comments with Service:
clean (5) customer (15) desk (7) disgust (3) excellent (3) friendly (6) great (13) hotel (17) internet (4) liked (4) location (6) night (4) reasonable (2) recommend (2) roof (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Would also like to praise a staff named Michael for the good service.

"Good enough " Read full review on TripAdvisor 4/9/2012 Vote

2. The great service and professional staff are the main reasons we return to The Red Roof whenever we're in Chicago.

""Chicago's Finest Inn" " Read full review on TripAdvisor 2/21/2012 Vote

3. Pros: LOCATION, flat screen TV, free WiFi, clean room, friendly service, PRICECons: parking can add a hefty amount per day (but hey, it's center Chicago).

"Location, Location, Location... and Price " Read full review on TripAdvisor 2/20/2012 Vote

4. at the front desk Michael always gave me a great service and helped me and my family with all the doubts we have of the city.

"room upgrade with no extra price " Read full review on TripAdvisor 12/19/2011 Vote

5. Service was prompt and friendly.

"Great location. Will definitely return. " Read full review on TripAdvisor 9/12/2011 Vote

6. I will say though that the CUSTOMER SERVICE is fantastic.

"Awesome CUSTOMER SRVC... badly deteriorating hotel " Read full review on TripAdvisor 7/25/2011 Vote

7. The service people working there could care less.

"Dirty and run down, but good location!! " Read full review on TripAdvisor 1/25/2011 Vote

8. The carpeting was disgusting- like keep your shoes on disgusting, because the Red Roof Chicago apparently doesn't include vacuuming with their cleaning service.

"Reserved a room during their $20/ night Jan. 2nd promo. $20 is $20 too much. " Read full review on TripAdvisor 1/5/2011 Vote

9. Valet service and front desk service was great.

"Great Place to Stay for Girl Friends Week-end " Read full review on TripAdvisor 11/14/2010 Vote

10. Valet service and front desk service was great.

"Great Place to Stay for Girl Friends Week-end " Read full review on TripAdvisor 11/14/2010 Vote