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OpinionWell
Rank
9th
Out of 15

TownePlace Suites by Marriott Baltimore BWI Airport

Average Daily Rate: NA  
 
Hotel Class:
1171 Winterson Road
Linthicum Heights, 21090 View map  
2-Star Hotel Rank: 4 of 5
Average review rating: 4.82
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (11) , TripAdvisor (26)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 12 comments. 
50% wrote positive comments about front desk
The following words were used in comments with Front desk:
free (2)   friendly (2)   liked (3)    
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1. The suites are spacious and comfortable, like a home away from home; the housekeeping staff keeps the place in immaculate condition; the front desk staff treated me like an old friend; the maintenance staff could not be friendlier; and the gentleman who prepares and presents the complimentary buffet breakfast makes the eggs exactly the way I like them.
"You won't find nicer staff or better service anywhere else. " Read full review on TripAdvisor   7/20/2010 Vote      
2. The beds are wonderful, the room is clean and the front desk staff is very pleasant.
"Very nice " Read full review on TripAdvisor   6/8/2008 Vote      
3. Found it at TownePlace Suites, the front desk clerk was to good to be true (thanks Patrica).
"Love this hotel!!! " Read full review on TripAdvisor   5/22/2008 Vote      
4. Staff at the front desk was friendly and helpful, but quite often were more interested in their own personal conversations than customer service.
"Much less than expected " Read full review on TripAdvisor   5/17/2008 Vote      
5. Then staff the front desk could have had better customer service skills but otherwise everyone else was nice.
"comfortable " Read full review on Expedia   1/24/2008 Vote      
6. The 'free' internet service also did not work in our room and the front desk insisted it did.
"Somewhat disappointed " Read full review on TripAdvisor   8/16/2009 Vote      
7. And the lady at the front desk went out of her way to make sure I had directions to my meeting the next day, and even from the meeting to the airport.
"And very helpful with directions, too " Read full review on Expedia   12/10/2008 Vote      
8. Free shuttle to airport scheduled on the half hour, but front desk arranged for shuttles on call.
"Nice stay " Read full review on Expedia   9/17/2008 Vote      
9. So far, here are the pros and cons:Pros:Front desk staff.
"Good and Bad " Read full review on TripAdvisor   8/11/2008 Vote      
10. I accidentally left my purse at breakfast and was called to pick it up at the front desk.
"Honest Staff " Read full review on Expedia   7/2/2008 Vote      
   
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