5. The lobby/check-in area is tight and can get very crowded with luggage, luggage valet roller units, people lined up trying to fight to fit onto two very small elevators, people waiting for their cars, people trying to come in to register or check-out, etc. No wonder the two snuggly fit check-in/out agents at small counter are not in such a friendly mood or willing to answer questions, they have to move you.