The Villas at Poipu Kai, Poipu, Service

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Rank

7th

Out of 10

The Villas at Poipu Kai	Average Daily Rate: NA Check Rates

Hotel Class:

2373 Ho'ohu Road

Poipu, 00000 View map

0-Star Hotel Rank: 4 of 9
Average review rating: 4.75

OpinionWell Value Index: NA

Traveler reviews analyzed: TripAdvisor (53)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Service

Appears in 9 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
great (2) reservation (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. First of all the customer service for the complex was great, we were upgraded for free when another group wanted to stay in our 3 bedroom an extra week.

"Great Condo Experience " Read full review on TripAdvisor 4/22/2012 Vote

2. The service from Safari was great, but the rear seat of the helicopter was crammed with 4 passengers, the middle two experienced the worst views.

"Wonderful experience! " Read full review on TripAdvisor 1/31/2012 Vote

3. Superbly attentive customer service, from reservation to check-out.

"A little bit of heaven... " Read full review on TripAdvisor 11/5/2011 Vote

4. The service should be better considering the price of each villa.

"Should get more for the price. " Read full review on TripAdvisor 5/16/2011 Vote

5. The resort offers comfort, easy access to Kauai, fantastic customer service - a vacation we will take again.

"Comfort, Access, Elegance - Paradise " Read full review on TripAdvisor 3/29/2011 Vote

6. Talk about amazing customer service.

"Amazing stay in a beautiful villa " Read full review on TripAdvisor 9/10/2010 Vote

7. We were very pleased with the service - from reservations with Sally, Mimi and Ann to on site assistance from Lauren.

"Amazing stay in a beautiful villa " Read full review on TripAdvisor 9/10/2010 Vote

8. The staff was stunning---we had trbl with the icemaker and they brought us ice, told us to buy more if needed which would be reimbursed and ordered service for the refer.

"Have you stayed at the Palace yet? " Read full review on TripAdvisor 3/30/2011 Vote

9. However, the reservations were made through the reservation service of Kauai Travel Authority.

"Fabulous resort - DO NOT WORK WITH Kauai Travel Authority " Read full review on TripAdvisor 6/30/2010 Vote