Hilton Columbus/Polaris, Columbus, Front Desk

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Rank

2nd

Out of 202

Hilton Columbus/Polaris	Average Price: $146 Check Rates

Hotel Class:

8700 Lyra Drive

Columbus, 00000 View map

4-Star Hotel Rank: 2 of 8
Average review rating: 4.62

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (22) , MyTravelGuide (10) , TripAdvisor (73)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (4) bar (14) bathroom (18) bathtub (4) bed (21) breakfast (29) charge (4) check in (12) check out (2) complimentary (7) concierge (3) cost (3) decor (5) dinner (9) downtown (10) food (15) front desk (13) gym (7) highway (6) hot tub (4) hotel (175) housekeeping (5) interstate (3) lobby (11) location (46) money (3) parking (10) pillow (6) pool (14) price (12) rate (8) recommend (11) restaurant (50) room (119) room service (7) service (25) shower (14) shuttle (13) spa (8) staff (62) street (3) suite (11) towel (2) tub (2) value (4) view (3) walk (8) water pressure (2) wireless (6) workout room (2)

Front desk

Appears in 13 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
attentive (2) bar (2) great (2) hotel (2) housekeeping (2) night (2) problem (2) professional (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. service at the front desk is great.

"Great service and rooms " Read full review on TripAdvisor 11/2/2011 Vote

2. There was a small convenience store area by the front desk where you could purchase a snack.

"Very pleasant stay! " Read full review on TripAdvisor 5/30/2011 Vote

3. Just had to stay for one night and we had a great king bed and the front desk people had no problem with us checking out late since we had a later flight.

"Great Stay " Read full review on Expedia 7/28/2009 Vote

4. I would have appreciated more attention to ensuring that the coffee and creamer were stocked each day after housekeeping came and cleaned the room, but I simply had to call the front desk and someone brought new supplies quickly.

"Quite impressed " Read full review on Expedia 1/20/2009 Vote

5. From the Shuttle Drivers who took me to and from hotel to airport to the front desk staff to the restaurnt personnel, every staff member was especially friendly, professional, accomodating, pleasant, attentive, and made a big difference, during my 2 night stay.

"Pleasantly Surprised! " Read full review on TripAdvisor 2/14/2012 Vote

6. The proper training of the hotel's front desk staff and restaurant/bar wait staff were evident and appreciated by this frequent traveler.

"Well-trained staff with comfortable surroundings " Read full review on TripAdvisor 2/11/2012 Vote

7. Upon entering our club level executive parlor suite I noticed there was no bathtub to bathe my young kids so I spoke to the front desk.

"Beautiful and new but operated by amateurs " Read full review on TripAdvisor 12/26/2011 Vote

8. everyone from the front desk clerks to the housekeeping staff were nothing but professional and courteous.

"Wonderful hotel " Read full review on TripAdvisor 4/24/2011 Vote

9. When I inquired on why we were not on the executive floor the front desk stated the concierge lounge is closed Friday evenings and through the weekend so all rooms cost the same.

"Not the experience I expected " Read full review on TripAdvisor 1/15/2011 Vote

10. Front desk at check in was Kelly and she was absolutely wonderful and more than helpful.

"Excellent hotel with outstanding personnel !!! " Read full review on TripAdvisor 8/7/2010 Vote