Hyatt Regency Phoenix at Civic Plaza, Phoenix, Front Desk

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Rank

60th

Out of 366

Hyatt Regency Phoenix at Civic Plaza	Average Price: $231 Check Rates

Hotel Class:

122 Second Street

Phoenix, 00000 View map

4-Star Hotel Rank: 8 of 11
Average review rating: 3.85

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (25) , MyTravelGuide (809) , Travelocity (3) , TripAdvisor (58) , YahooTravel (31)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 16 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (6) hotel (4) personable (2) rating (2)

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1. But for some reason the front desk checked me in with the ORIGNAL higher rate.

"It's not worth it! " Read full review on TripAdvisor 10/26/2009 Vote

2. I called the front desk for help and they put me on hold as soon as they answered - twice - the second time I waited several minutes for them to pick the line up again but they never did.

"Disappointing stay for the price " Read full review on YahooTravel 8/31/2009 Vote

3. Check-in was a breeze, and the front desk person was genuinely helpful.

"Slightly biased since I had a touch of VIP treatment " Read full review on TripAdvisor 5/7/2009 Vote

4. The front desk was real helpful, and the doormen were helpful.

"Nice place; great weekend rate " Read full review on TripAdvisor 9/4/2007 Vote

5. The front desk clerks deserve high praise for being very nice and very helpful.

"Nice and comfy " Read full review on TripAdvisor 6/3/2007 Vote

6. When I called the front desk, they were great and offerred to send a bellman up with the key to another room one floor higher which she thought might not be as perfumey.

"Nice and comfy " Read full review on TripAdvisor 6/3/2007 Vote

7. Front desk told me the hotel was recently remolded, but they left a very DIRTY pop corn ceiling.

"It's not worth it! " Read full review on TripAdvisor 10/26/2009 Vote

8. Once you leave the front desk and it will take a 1/2 hour (at least) to fix the rate.

"It's not worth it! " Read full review on TripAdvisor 10/26/2009 Vote

9. They even had a computer at the front desk that we could check in for our return flight and print out our boarding passes.

"Wonderful in every way! " Read full review on Expedia 10/14/2009 Vote

10. Front desk management needs to go back to Hotel School for lessons in assisting guests.

"STAY WELL CLEAR OF THIS PLACE " Read full review on TripAdvisor 3/18/2009 Vote