Drury Inn and Suites Northlake - Charlotte, Charlotte, Service

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Rank

1st

Out of 269

Drury Inn and Suites Northlake - Charlotte	Average Price: $119 Check Rates

Hotel Class:

6920 Northlake Mall Drive

Charlotte, 28216 View map

0-Star Hotel Rank: 1 of 97
Average review rating: 4.8

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (4) , TripAdvisor (160)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) bar (6) bathroom (26) beach (3) bed (23) breakfast (116) charge (6) check in (18) check out (5) closet (4) complimentary (17) cost (6) deal (5) decor (4) dinner (33) downtown (7) exercise room (3) fee (5) food (58) front desk (33) highway (9) hot tub (9) hotel (253) hottub (3) housekeeping (6) interstate (10) lobby (15) location (59) money (16) parking (27) pillow (8) pool (49) price (34) rate (19) recommend (12) restaurant (36) room (205) service (21) sheets (3) shower (8) staff (96) street (15) suite (45) towel (12) value (21) view (3) walk (17) walk in (4) water pressure (4) wireless (7)

Service

Appears in 21 comments.

93% wrote positive comments about service

The following words were used in comments with Service:
clean (7) cleanliness (2) comfortable (5) customer (3) expectation (2) food (2) free (6) hotel (7) offers (2) quick (2) spacious (3) staff (3) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. (We did not go to dine out out at all) Housekeeping services are excellent.

"No car? w/ kids & pet? " Read full review on TripAdvisor 5/17/2012 Vote

2. Everything from the quick check in, to the room, to the service, to the comfort were all up to or beyond expectations.

"Lived up to the expectation " Read full review on TripAdvisor 5/14/2012 Vote

3. The hotel is very clean and the customer service is superior.

"Wonderful Customer Service " Read full review on TripAdvisor 2/13/2012 Vote

4. Our room was clean, the breakfast was one of the nicest I have seen for a hotel in this price range, and best of all, customer service was wonderful.

"Excellent Hotel " Read full review on TripAdvisor 2/1/2012 Vote

5. Room spacious, bed comfortable and service A1.

"Vacation 2011 " Read full review on TripAdvisor 1/30/2012 Vote

6. Drury had great food, comfortable clean rooms, and outstanding service.

"First time at a Drury - Not my Last " Read full review on TripAdvisor 1/9/2012 Vote

7. Their consistency of service is amazing.

"Another great stay " Read full review on TripAdvisor 9/25/2011 Vote

8. The free hot food that is served everynight is very fresh and tasty as well as the free beverage service of your choice of beer, wine, or a mixed cocktail is an added bonus.

"One of the best hotel I ever stayed in!!! " Read full review on TripAdvisor 8/31/2011 Vote

9. Even though there were a few larger groups staying at the hotel as well, we never noticed any decline in service or cleanliness of the public areas.

"One of the best hotel I ever stayed in!!! " Read full review on TripAdvisor 8/31/2011 Vote

10. This was our first time at this property and we absolutely loved everything about it - the room (we stayed in the 2-room suite, which is ONLY $10 MORE than the regular room!), the service, the comfort, the cleanliness.

"We will be BACK! " Read full review on TripAdvisor 8/22/2011 Vote