1. Examples include: 1) When we went to their spa to confirm our multiple appts and asked to tour the spa, they said we could not have a tour; 2) After spending the day in the spa the following day and wanting to just go back to our room and relax, upon calling the front desk for the name of a pizza place that delivered, we were told it was against hotel policy; 3) The next day, we asked the conceirge for directions to the art Museum and a list of places to eat.