Hilton Garden Inn Baltimore Inner Harbor, Baltimore, Front Desk

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Rank

11th

Out of 231

Hilton Garden Inn Baltimore Inner Harbor	Average Price: $219 Check Rates

Hotel Class:

625 South President Street

Baltimore, 21202 View map

3-Star Hotel Rank: 5 of 33
Average review rating: 4.15

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (32) , MyTravelGuide (5) , Travelocity (9) , TripAdvisor (187) , YahooTravel (2)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Front desk

Appears in 91 comments.

93% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (7) good (5) helpful (15) hotel (11) maintenance (6) need (5) nice (4) night (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff was very helpful.

"Will be back " Read full review on TripAdvisor 4/14/2012 Vote

2. * Spotty housekeeping service - Not all towels replaced daily (they took but did not leave any behind 2 of 4 days I was here), popcorn/coffee never replaced - but was correctly instantly by front desk who provided extra box of cookies for trouble.

"Great Choice in Inner Harbor " Read full review on TripAdvisor 2/10/2012 Vote

3. (the nice overworked front desk staff-who knew me by name now-quickly removed the charges)POOL: Once again, normally not a big deal-but with everything else it was just icing on the cake.

"Great People-horrible management " Read full review on TripAdvisor 11/14/2011 Vote

4. There's no concierge, but the front desk staff made a good recommendation for dinner.

"Well-run " Read full review on TripAdvisor 10/10/2011 Vote

5. Front desk people didn't do anything wrong, but I have come to expect them to be friendlier and more polished.

"Plenty of room and a great location " Read full review on TripAdvisor 5/24/2011 Vote

6. Front desk sent up maintenance (who's name I forget, but he was pleasant as well).

"Would like to recommend, but..... " Read full review on TripAdvisor 4/30/2011 Vote

7. From the first time I approached the front desk everyone who works here has been friendly, helpful, and has done everything they can to make me feel welcome.

"Great Location, Value and Staff " Read full review on TripAdvisor 2/6/2011 Vote

8. Front desk help were friendly and provided accurate directions to one attraction I visited during my 4 day conference.

"Very Good & Convenient Hotel " Read full review on TripAdvisor 9/29/2010 Vote

9. Check-in at the front desk took about a minute and the desk clerk was very welcoming.

"Friendliest staff ever " Read full review on TripAdvisor 8/26/2010 Vote

10. Our only problem was a non-working clock, but we called the front desk and they sent a new one up fairly quickly.

"Loved this hotel " Read full review on TripAdvisor 6/17/2010 Vote