Crowne Plaza Newark International Airport, Elizabeth, Service

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OpinionWell
Rank

1st

Out of 12

Crowne Plaza Newark International Airport	Average Daily Rate: NA Check Rates

Hotel Class:

901 Spring Street

Elizabeth, 07201 View map

4-Star Hotel Rank: 1 of 2
Average review rating: 4.05

OpinionWell Value Index: NA

Traveler reviews analyzed: MyTravelGuide (166) , Expedia (90)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (1) bar (9) bargain (1) bath (1) bathroom (4) bed (8) bill (1) breakfast (4) charge (2) check in (5) check out (3) complimentary (1) cost (8) deal (6) downtown (1) fitness center (1) food (10) front desk (16) gym (1) hotel (122) housekeeping (2) lobby (4) location (18) lunch (1) maid (1) maid service (2) manager (1) money (4) neighborhood (1) parking (12) pillow (1) pool (5) price (10) rate (2) recommend (4) refund (1) restaurant (15) room (59) room service (4) service (35) shower (1) shuttle (50) staff (33) street (4) to park (1) towel (5) value (4) view (1) walk (2) wireless (3)

Service

Appears in 35 comments.

73% wrote positive comments about service

The following words were used in comments with Service:
best (3) clean (6) comfortable (2) customer (5) desk (4) expectation (3) good (7) great (5) hotel (9) nice (3) prompt (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Shuttle Service was excellent, shuttle driver gave us a valuable tip on the express bus into Manhattan.

"NYC Getaway " Read full review on Expedia 1/12/2010 Vote

2. Note: there is a great subway service to New York from Pennsylvania Station.

"Great for airport travel, not for New York " Read full review on Expedia 1/6/2010 Vote

3. The room was clean, staff helpful and service prompt.

"Nice weekend stay " Read full review on Expedia 11/18/2009 Vote

4. Shuttle service to airport was prompt and drivers friendly.

"Nice weekend stay " Read full review on Expedia 11/18/2009 Vote

5. My stay at the crowne was wonderful the room was clean, the wifi was great, service was awesome.

"Great room, Great price. " Read full review on Expedia 11/3/2009 Vote

6. The hotel is great, the front desk service is polite and professional, the housekeeping consistently good, the swimming pool was clean yet a bit cold, the fitness center well-stocked with modern equipment.

"pleasantly surprised " Read full review on Expedia 9/24/2009 Vote

7. Used the shuttle service everyday and had NO problems.

"Relaxing stay " Read full review on Expedia 9/9/2009 Vote

8. Rooms were clean, and service was good.

"I would stay there again, " Read full review on Expedia 9/3/2009 Vote

9. The shuttle service is also decent, but the customer service standard is far below expectation.

"Great hotel, but bad service. " Read full review on Expedia 8/20/2009 Vote

10. If they can improve their customer service, than its not a bad place to stay.

"Great hotel, but bad service. " Read full review on Expedia 8/20/2009 Vote