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2nd
Out of 12

Aston Kaanapali Shores formerly ResortQuest

Average Daily Rate: NA  
 
Hotel Class:
3445 Lower Honoapiilani Highway
Kaanapali, 96761 View map  
4-Star Hotel Rank: 2 of 3
Average review rating: 4.24
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (123)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 16 comments. 
83% wrote positive comments about front desk
The following words were used in comments with Front desk:
clean (2)   desk (17)   friendly (2)   great (3)   helpful (3)   nice (2)   rude (2)   surprise (2)   upgraded (3)   view (4)   well (3)    
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1. The hotel was great, clean, easy access, friendly front desk, great housekeeping, beautiful, well kept grounds, and great concierge desk.
"Amazing Anniversary Vacation " Read full review on Expedia   9/8/2010 Vote      
2. We checked in extremely late the first day but the gentleman at the front desk was more than helpful.
"Wonderful Maui Trip " Read full review on Expedia   8/25/2010 Vote      
3. However, when I checked in (VERY nice & helpful front desk!), went up to my room, took a look around and, much to my surprise, I had been upgraded to not only an ocean view room but had a full view of Molokai as well.
"A great place to stay in Maui " Read full review on Expedia   9/9/2009 Vote      
4. However, when I checked in (VERY nice & helpful front desk!), went up to my room, took a look around and, much to my surprise, I had been upgraded to not only an ocean view room but had a full view of Molokai as well.
"A great place to stay in Maui " Read full review on Expedia   9/9/2009 Vote      
5. Also, front desk could care less but the other staff was very friendly.
"Would not return unless rooms are refurbished " Read full review on Expedia   8/26/2009 Vote      
6. I strongly insisted in getting other room, finally I got it, but the person at the front desk never apologized for his rude behavior.
"Absolutely disappointed " Read full review on Expedia   4/21/2009 Vote      
7. When I called the front desk to ask for a different room I was told all 'owner upgraded units' were booked and a room would not be available until the following day 2pm.
"IMPORTANT - Ask for an ’owner upgraded’ room, otherwise you’ll be sorry " Read full review on Expedia   2/3/2010 Vote      
8. I was reluctant to look in the bdrms before I called the front desk but did anyway only to find a potent, acidic smell in the bthrm, dirty walls & stained bathtub & sink.
"IMPORTANT - Ask for an ’owner upgraded’ room, otherwise you’ll be sorry " Read full review on Expedia   2/3/2010 Vote      
9. The person at the front desk seemed unphased by our dissatisfaction with our room & didn't offer to comp us anything for our inconvenience, not even an apology was extended.
"IMPORTANT - Ask for an ’owner upgraded’ room, otherwise you’ll be sorry " Read full review on Expedia   2/3/2010 Vote      
10. So he went down to the front desk to have them either call me or give him a key.
"Great place, just don’t get locked out " Read full review on Expedia   2/2/2010 Vote      
   
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