Aston at Papakea Resort formerly ResortQuest, Kaanapali, Front Desk

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OpinionWell
Rank

7th

Out of 12

Aston at Papakea Resort formerly ResortQuest	Average Daily Rate: NA Check Rates

Hotel Class:

3543 Lower Honoapiilani Road

Kaanapali, 96761 View map

3-Star Hotel Rank: 4 of 4
Average review rating: 4.22

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (93) , Travelocity (5) , YahooTravel (24)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (1) balcony (7) bar (1) bargain (1) bath (2) bathroom (1) beach (43) bed (10) breakfast (4) cabana (1) check in (2) check out (1) cost (3) deal (1) dinner (3) front desk (6) hot tub (2) hotel (29) housekeeping (2) landscape (2) laundry (2) lobby (1) location (23) lunch (2) maid service (2) manager (2) money (5) ocean (40) parking (3) patio (2) pool (30) price (4) rate (3) recommend (6) restaurant (6) room (63) room service (2) service (5) sheets (3) shower (1) spa (1) staff (24) street (6) suite (4) to park (1) towel (7) value (2) view (47) walk (11) wireless (1)

Front desk

Appears in 6 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (2) desk (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk was responsive and gave us a unit that reflected owners who cared.

"Maui wowie " Read full review on Expedia 9/9/2010 Vote

2. The front desk for helpful and extremely friendly.

"Best non-brand property in the world, atleast in Hawaii " Read full review on Expedia 6/9/2009 Vote

3. Our first unit had a faulty air-conditioner, and after repeated attempts by the maintenance crew to fix it, after 3 days, and several calls (the front desk staff dropped the ball on this), we were moved to a different unit.

"Older but nice, with spotty Service " Read full review on Expedia 9/1/2010 Vote

4. I went back into the front desk and was told that was the the way it was and I started complaining in front of others that were checking in.

"Try someplace else. " Read full review on YahooTravel 5/27/2009 Vote

5. I went back into the front desk and was told that was the the way it was and I started complaining in front of others that were checking in.

"Try someplace else. You wont like the service. " Read full review on Travelocity 5/1/2009 Vote

6. We went to the front desk and was told that they do not guarantee rooms even though I had called.

"Papakea " Read full review on Travelocity 11/1/2008 Vote