3. after a long flight the last thing we needed was this hotel, when we were checking in guests were already complaining about the size of the room so i decided to pay and upgrade to a junior suite which was the size of a normal room very dark the air conditioning or tv wasnt working so we had to get a maintenence guy in, then we were told that there is no longer room service and its a buisness decision why they stopped, you dont even get any tea coffee making facilitys no water no mini bar, that and entrance to equinox spa is also no longer available!it was worse than a motel the only plus side is the staff they were great especially the managers who offered at an additional cost for a transfer the the mondrian in soho which was amazing, I will be writing a seperate review regarding this hotel.